Website Services Project Manager

Nestlé USA; Linda-a-Velha; Hybrid; EUR 50,000 - 70,000; Full time

Benefits offered by this job

Flexible working environment

Competitive salary and annual bonus

Meal allowance card

Nestlé Club discounts

Free coffee

Job summary

Nestlé Business Solutions (NBS) seeks a Website Services Project Manager to lead digital programs for Nestlé markets, interfacing with agencies, IT, IMS and the Website & D2C service team. The role owns website success and acts as an extension of the business team.

You will manage optimization projects, ensure feature testing, deliver market trainings, and drive KPI analysis while maintaining SOPs and timely delivery.

Qualifications

• Hands-on website project management with multiple stakeholders.
• Excellent written and spoken English.
• Ability to test features and train markets on new functionality.

Responsibilities

• Manage optimization projects across websites and coordinate with internal and external partners.
• Ensure proper testing of new features and deliver training to markets.
• Monitor KPIs and present actionable insights to the business.
• Create and maintain SOPs and documentation.

Skills

Website project management

Stakeholder management

English proficiency

Team leadership

Tools

Drupal 7/8

SEO tools

Google Analytics/GA4

Google Optimize

SessionCam

Usabilla

Job description

Full-time/Hybrid Work: 2 days per week at the office (aligned with our current Policy)

About us

Nestlé Business Solutions (NBS) is at the heart of theNestlé Group.We provide Supply Chain, Financial, HR, Digital & Social Media and Consumer Engagement services to enable Nestlé to engage with millions of consumers worldwide. We are a multicultural and diverse team of professionals. We are passionate about digital innovation and driving continuous improvement of processes with colleagues across the world. We are looking for talents who are eager to learn, team players, digitally-savvy, with an entrepreneurial mindset, and who can flourish in a fast-paced, dynamic environment.If this describes you, and you are looking to join a business where you can really add value, it’s time to consider joining NBS!

At Nestlé Business Solutions (NBS), diversity and inclusion are core values. If you have any special needs, count on us to adapt your position.

Position Summary

TheWebsite Services Project Managermanages and supports digital program for Nestlé businesses and/or markets to ensure that the goals of the digital program are accomplished. The Website Project Manager is the main interface between the Business, the markets, the agencies (creative, UX, SEO, technical...), the Nestlé IT and the Integrated Marketing Services (IMS) Website & D2C Service operation team. The Website Project Manager takes ownership of the websites success and act as an extension of the business team.

A day in the life of...

• Project Management: Manage optimization projects/initiatives across websites in scope by understanding business needs, ensuring implementation (by NGBS Website Optimization Service team or external partner) and reporting on project status and results.
• Website new features: Ensure needs are properly understood by implementation partner (agency or internal) - Website new features: Ensure partner creates and run proper tests (incl. functional tests)
• Website new features: Build and deliver training to markets on newly build feature
• Coordinate business requests with other Website Optimization services resources (Content, SEO, Analytics)
• Monitoring and analysis of KPIs, present actionable insights to business
• Create and maintain Standard Operating Procedures and documentation
• Organize team ways of working (meet targets and goals, provide FTR solutions, follow estimates and deadlines)

What will make you successful

• Excellent speaking, writing and editing skills in English
• Hands-on experience with Website project management with multiple stakeholders (at least 3 years) - Meeting deliverable requirements, service level agreements and specific targets
• Excellent communication skills (team collaboration, call, chat, email, tickets, etc.) with excellent response times
• Able to manage both speed and quality
• Hands on experience with Content Management Systems (preferably Drupal 7 and 8), SEO and analytic tools (at least 3 years)
• Solid understanding of analytics and content optimization concepts and tools (Google marketing Platform, Google Optimize)
• Solid understanding of SEO concepts and tools (ideally BrightEdge, DeepCrawl…)
• Solid understanding of user experience optimization concepts and tools (SessionCam, Usabilla)
• Familiarity with benchmarking tools (ideally SimilarWeb)
• Ability to work with ticketing and workflow tool
• Experience working in a corporate and multi-cultural environment
• At least 1 year experience managing (overseeing) a team from Project Lead perspective

What we offer

Here at NBS we care about our Talents and we continuously work to have our teams engaged and our people achieving their best professional performance, without forgetting personal development and work-life balance. Joining us will bring you:

Development of expertise in Nestlé’s Shared Services Business

Immersion in a culturally diverse team

Local and international exposure

Flexible working environment

Engagement and wellbeing activities

Competitive salary and annual bonus according to your performance

Meal allowance card

Flex Benefits - at NBS you can choose what benefits are more suitable for you

Make part of the Nestlé Club and get discount in several partners

Free coffee (and good coffee) at the office

Shop with special discounts for employees

Company equipment according to professional needs

Medical support available at the office (in Lisbon)

E-learning courses and training program to get you where you aim to be

Career progression and possibilities for international career