VoIP Engineer

Capgemini Engineering; Lisboa; Híbrido; EUR 40 000 - 60 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Health insurance

Hybrid work

Great office locations

Referral program with bonuses

Training and certifications

Resumo da oferta

Capgemini Engineering in Lisbon seeks a skilled VoIP Operations and Support specialist to manage and troubleshoot voice platforms. You will monitor performance, resolve SIP-related incidents, and collaborate with cross‑functional teams to ensure service continuity. Experience with Oracle/Huawei SBCs and BroadSoft/CISCO is highly valued.

Fluent English is required; basic Spanish is a plus. The role offers hybrid work arrangements and opportunities to work on national and international projects

Qualificações

• Experience in operation and support of VoIP services and platforms.
• Knowledge of SIP signaling, voice routing, and VoIP interconnection services.
• Experience with Oracle SBC and Huawei SBC environments.
• Familiarity with BroadSoft/CISCO voice platforms.
• Knowledge of Huawei NGN and Ericsson MPS platforms.
• Understanding of IP networking technologies including Cisco, Huawei and Linux.
• Experience with A10 Load Balancers and DNS services supporting voice infrastructures.
• Strong troubleshooting and analytical skills.
• Experience in telecom service provider environments.
• Fluent in English; basic Spanish desirable.

Responsabilidades

• Operate and support VoIP platforms and voice services.
• Monitor service performance and ensure platform availability and stability.
• Troubleshoot and resolve incidents related to SIP signaling, SBCs, voice routing, and interconnections.
• Support various SBC platforms (Oracle, Huawei) and related voice systems.
• Analyze alarms, logs, and traces to identify issues and resolve them.
• Collaborate with cross-functional teams to ensure service continuity.
• Participate in maintenance, upgrades and service implementation activities.
• Maintain operational documentation and contribute to service improvements.

Conhecimentos

VoIP operations

SIP signaling

Voice routing

VoIP interconnection

Oracle SBC

Huawei SBC

BroadSoft/CISCO

Huawei NGN

Ericsson MPS

IP networking

A10 Load Balancers

DNS services

Troubleshooting

Telecom environments

English fluency

Descrição da oferta de emprego

CAPGEMINI ENGINEERING

At Capgemini Engineering, the world leader in engineering services, we bring together a global team of engineers, scientists, and architects to help the world’s most innovative companies unleash their potential. From autonomous cars to life‑saving robots, our digital and software technology experts think outside the box as they provide unique R&D and engineering services across all industries. Join us for a career full of opportunities. Where you can make a difference. Where no two days are the same.

YOUR ROLE

• Operate and support VoIP platforms and voice services.
• Monitor service performance and ensure platform availability and stability.
• Troubleshoot and resolve incidents related to SIP signaling, SBCs, voice routing, and service interconnections.
• Support Oracle SBC, Huawei SBC, BroadSoft/CISCO, Huawei NGN, and Ericsson MPS platforms.
• Analyze alarms, logs, and traces to identify and resolve service issues.
• Collaborate with cross-functional teams to support service continuity and incident resolution.
• Participate in maintenance, upgrades, and service implementation activities.
• Maintain operational documentation and contribute to continuous service improvement initiatives.

YOUR PROFILE

• Experience in the operation and support of VoIP services and platforms.
• Knowledge of SIP signaling, voice routing, and VoIP interconnection services.
• Experience with Oracle SBC and Huawei SBC environments.
• Familiarity with BroadSoft/CISCO voice platforms.
• Knowledge of Huawei NGN and Ericsson MPS platforms.
• Understanding of IP networking technologies, including Cisco, Huawei, and Linux environments.
• Experience with A10 Load Balancers and DNS services supporting voice infrastructures.
• Strong troubleshooting and analytical skills.
• Experience in telecom service provider environments.
• Fluent in English; basic Spanish is desirable.

What You’ll Love About Working Here

• Join a multicultural and inclusive team environment.
• Enjoy a supportive atmosphere promoting work life balance.
• Hybrid work.
• Your career growth is central to our mission. Our array of career growth programs and diverse professionals are crafted to support you in exploring a world of opportunities.
• Access valuable training and certifications in cutting edge technologies.
• Engage in exciting national and international projects.
• Health and life insurance.
• Referral program with bonuses for talent recommendations.
• Great office locations.

About Capgemini

Capgemini is an AI‑powered global business and technology transformation partner, delivering tangible business value. We imagine the future of organizations and make it real with AI, technology, and people. With our strong heritage of nearly 60 years, we are a responsible and diverse group of 420,000 team members in more than 50 countries. We deliver end‑to‑end services and solutions with our deep industry expertise and strong partner ecosystem, leveraging our capabilities across strategy, technology, design, engineering and business operations.