Turkish Social Media Customer Delight Representative - Lisbon

speakit; Lisboa; Presencial; EUR 20 000 - 30 000; Tempo integral

Resumo da oferta

A leading support services company in Lisbon is looking for a Customer Support Specialist to assist high-level clients in the social media sector. Candidates must have native Turkish and strong English communication skills. This role includes providing product support and resolving customer issues. The company offers ongoing training, health insurance, and potential for career progression.

Serviços

Health Insurance since day one

Investment in training

Free Portuguese language courses

Monthly and Quarterly Bonus

Qualificações

• Native-level written and verbal communication skills in Turkish.
• Good knowledge of English (B2 level) is required.
• Excellent communication skills: verbal, written, and listening skills.

Responsabilidades

• Provide support to high-level clients via chat, email, and phone.
• Identify and solve problems with technical bugs and ad delivery issues.
• Provide product insights and feedback to engineering.

Conhecimentos

Native-level Turkish communication

Good English (B2)

Basic computer skills

Analytic skills

Excellent communication skills

Ability to multitask

Descrição da oferta de emprego

Become a member of our ambitious and motivated support team. Ensure customer satisfaction by representing one of the world’s most recognizable companies and supporting their business.

Our client is one of the world’s leading companies in the field of Social Media and wants you to be part of its team.

Responsibilities

• Provide support to high-level clients to help them grow across multiple channels – chat, email and phone
• Support and expand the self-serve advertising base for clients in the online and digital advertising domain
• Provide pre and post-sales support for all self-service products
• Provide product and tool support to enhance clients’ experience
• Identify and solve problems technical bugs and ad delivery issues
• Resolve customer issues in a timely manner, pro-actively communicate to clients on progress and pro-actively identify areas where clients can improve usage of our solutions
• Provide vital product insights and feedback from our customers to engineering.

Qualifications

• Native-level written and verbal communication skills in Turkish
• Good knowledge of English (B2 level) is required
• Computer skills (basic skills mandatory, advanced skills like coding preferential)
• Good analytic skills and logical thinking
• Excellent communication skills: verbal, written, and listening skills
• Proactive and quick learner, able to adapt and to continuously evolving needs to help clients grow their business on the advertising platform
• Ability to multitask and work under pressure
• Availability Monday to Sunday, including rotating weekends
• EU citizenship or work permit for Portugal.

Benefits

• Possibility of cooperation with leaders in various industries
• Stable work and career progression
• Investment in training and personal development
• Health Insurance since day one in the company; Possibility to live in one of our apartments
• Initial flight expenses refund
• Annually complementary return flight to your home country (within Europe)
• Free Portuguese language courses, sports activities and organized events
• Monthly and Quarterly Bonus