Trust & Safety Representative German Market - Hybrid

Accenture Portugal; Lisboa; Presencial; EUR 28 000 - 40 000; Tempo integral

Resumo da oferta

Accenture Portugal seeks professionals for its Trust & Safety team to review and moderate user content across profiles, audio, video, and text. You will investigate issues, apply client guidelines, and contribute to responsible AI initiatives.

The role requires strong German language skills, excellent comprehension, and the ability to maintain objectivity while handling potentially disturbing material. You will work with evolving policies and strive for safe, high-quality outcomes.

Qualificações

• German language fluency and strong written/verbal communication.
• Experience in content moderation or safety review.
• Ability to remain objective and follow client guidelines at all times.

Responsabilidades

• Review, classify and/or remove content according to client guidelines, using specified tools.
• Understand and stay updated on changing client policies and guidelines; track industry trends.
• Investigate, resolve, and relay complex content issues to the Trust and Safety team.
• Develop prompt strategies to interrogate large language models on responsible AI topics.
• Analyze the model's responses for appropriateness and safety, including refusals or disclaimers.
• Collaborate with team members to build a common understanding of responsible AI issues.
• Contribute to developing best practices and guidelines for content moderation and governance.
• Demonstrate strong emotional resilience and stress-management skills.
• Maintain high attention to detail and objective decision-making in line with policies.

Conhecimentos

German language

Content moderation

Conflict resolution

Team collaboration

Descrição da oferta de emprego

Accenture is a trusted, innovative, comprehensive, and experienced partner to leading platform companies and other organizations.

The Trust and Safety (Content Moderation and Responsible AI) offering within Accenture helps keep the internet safe and helps platform companies accelerate, scale, and improve their businesses. Accenture’s Trust & Safety team, serves as an important line of defense by helping improve the quality and safety of online content while gaining hands-on job experience.

They often systematically test, evaluate, and challenge AI systems and platforms to improve the integrity, quality and safety of content, including generative AI.

You will deliver value to our clients, while making a larger impact on society.

You will be responsible for analyzing and reviewing user profiles, audio, videos, and text-based content and/or investigating, escalating and/or resolving issues that are reported by users or flagged by the system. Due to the nature of the role, you may be exposed to objectionable or disturbing content flashing lights or contrasting light and dark patterns.

This is meaningful work that helps keep the internet safe and responsible. It may also be challenging, at times. In this role, you may be directly or inadvertently exposed to, work with, view, or proactively engage with potentially disturbing, objectionable, and sensitive content (e.g., graphic, violent, sexual, or egregious) and expose AI systems to adversarial scenarios. Therefore, Trust & Safety resources need strong resilience and coping skills. We care for the health and well-being of our people and provide the support and resources needed to perform their role responsibilities.

This role requires active participation in Accenture’s well-being support program, designed specifically for the Trust & Safety community, provides valuable skills to promote individual and collective well-being.

• Review, classify and/or remove, work with, view, or proactively engage with content according to client guidelines, using specific tools and channels
• Understand and remain updated on changing client policies and guidelines Stay up-to-date with industry trends, identified generative AI shortcomings and advancements in content moderation and/or responsible AI regulations, governance, policy, and consulting work.
• Investigate, resolve, and relay complex content issues to the broader Trust and Safety team .
• Develop and execute prompt strategies to interrogate large language models on various topics related to responsible AI, including medical advice, legal advice, and other sensitive areas.
• Analyze the model's responses for appropriateness, inappropriateness, refusal to answer, or appending DISCLAIMERS to the response according to client definitions and guidance
• Collaborate with other team members to create a comprehensive understanding of responsible AI issues based on a model's responses.
• Contribute to the development of best practices and guidelines for content moderation and responsible AI governance and policy.
• Strong coping, emotional resilience, and stress-management skills
• Excellent comprehension, communication, and German skills
• Ability to perform duties objectively, devoid of inherent biases or personal beliefs, in the best interest of client policies
• Strong attention to detail
• Comfort synthesizing and analyzing information from multiple streams
• Strong critical thinking and decision-making skills

Preferred Qualifications

• Deep familiarity and passion for responsible AI, the internet, internet platforms, and internet culture
• High affinity and cultural awareness of political and social situations regarding the relevant market and region that will be supported