Travel Customer Advisor (Italian Speaker)

Snaphunt; Portugal; Híbrido; EUR 25 000 - 35 000; Tempo integral

Resumo da oferta

A market-leading company in hospitality seeks a Travel Customer Advisor fluent in Italian and English. This role involves assisting travelers and solving issues related to travel and technology, while providing excellent customer service. The position offers significant training and development opportunities in a dynamic, international team environment, with flexible work arrangements available.

Serviços

Mental health support

Private medical insurance

Flexible shift-based schedule

Dynamic international team

Qualificações

• Fluency in Italian (C1) and English (B2) required.
• Experience in customer service in travel/hotel sectors.
• 10-week remote training with occasional office meetings.

Responsabilidades

• Assist travelers with personalized support.
• Solve travel-related issues from platform queries to emergencies.
• Meet and exceed KPIs.

Conhecimentos

Customer service

Communication

Problem solving

Team player

Ferramentas

GDS systems

Gmail

Zendesk

Slack

Salesforce

Descrição da oferta de emprego

Travel Customer Advisor (Italian Speaker)

Client: Snaphunt

Location: Portugal

Job Category: Other

EU work permit required: Yes

Job Reference: 9c26e0c4f32e

Job Views: 3

Posted: 23.06.2025

Expiry Date: 07.08.2025

Job Description

The Offer

• Opportunity within a company with a solid track record of performance
• Join a market leader within Hospitality
• A role that offers a breadth of learning opportunities

The Job

Job Description

As a Travel Customer Advisor, you will assist travelers with personalized support and more.

Responsibilities

• Build meaningful relationships across global teams.
• Solve issues related to travel or technology, from platform queries to emergency situations.
• Meet and exceed KPIs.
• Provide feedback to improve products.
• Stay updated with industry and platform knowledge.

Profile

Qualifications

• Fluency in Italian (C1 or higher)
• Fluency in English (B2 or higher)
• Team player with good communication skills
• 10-week remote training; occasional office meetings
• Metrics-driven mindset
• Flexible with shifts
• Experience with GDS systems (Sabre, Amadeus, Galileo, Worldspan)
• Proficient with Gmail, Zendesk, Slack, Salesforce, and in-house platforms
• Customer service experience in travel/hotel sectors

Interpersonal Skills

• Effective communicator
• Problem solver
• Confident, energetic, helpful, trustworthy
• Efficient and organized
• Flexible and attentive
• Willing to learn
• Customer-focused

Additional Details

• Salary: Please share your expectations
• Remote in Portugal or hybrid in Lisbon
• Eligible to work in Portugal
• Mental health support, private medical insurance
• Shift-based schedule
• International, dynamic team

The Employer

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