Travel Assistant - German Speaker (M/F/X)

Randstad II - Prestação de Serviços, Limitada; Lisboa; Híbrido; EUR 26 000; Tempo integral

Resumo da oferta

A recruitment agency in Lisbon is seeking a Customer Support Specialist for the German Market. This role involves assisting travelers facing unexpected situations and providing essential support. Candidates must be fluent in German and possess customer service experience. The position offers a hybrid work model with a gross annual salary package of €25,700 and opportunities for professional growth.

Qualificações

• Fluency in German (C1 level minimum) is mandatory.
• Availability to work in a hybrid model with rotating shifts.

Responsabilidades

• Provide exceptional customer service to German travelers.
• Coordinate with service providers for seamless support.
• Document all interactions and resolutions.

Conhecimentos

Fluency in German

Good knowledge of English

Previous experience in customer service

Excellent organizational and time management skills

Strong problem-solving abilities

Effective communication skills

Descrição da oferta de emprego

Overview

Are you passionate about helping people and have a knack for problem-solving?

Do you thrive in a fast-paced environment and love the idea of assisting travelers on their road trips?

Do you live in Lisbon and speak fluent German and English?

If so, we have the perfect opportunity for you! We are looking for dedicated and empathetic Customer Support Specialists to join our Travel Assistance team in Lisbon for the German Market. In this role, you’ll be the first point of contact for travelers facing unexpected situations — providing essential insurance support and guidance when they need it most.

Responsibilities

• Provide exceptional customer service to German travelers facing various situations (accidents, breakdowns, etc.) via phone, email, and chat
• Coordinate with service providers and partners to ensure timely and seamless support
• Accurately document all interactions and resolutions
• Remain calm and supportive under pressure

Qualifications

• Fluency in German (written and spoken – mandatory, level C1 minimum)
• Good knowledge of English
• Previous experience in customer service (travel, insurance, or related field preferred)
• Excellent organizational and time management skills
• Strong problem-solving abilities and proactive mindset
• Clear, empathetic, and effective communication skills
• Ability to work both independently and as part of a team
• Availability to work in a Hybrid model in Lisbon, with rotating shifts (including nights and weekends - night shifts are always work-from-home)

Benefits

• Gross annual salary package: €25,700 (including all components)
• Work schedule: Rotating 8-hour shifts, 24/7 (night-shifts are work-from-home)
• Days off: 2 rotating days per week (Monday to Sunday)
• Integration into a growing international team
• Real opportunities for professional development and career growth

Ready to help travelers when they need it most? Join us and make a real difference — one call at a time.

Randstad's mission is to become the most equitable and specialised talent company in the world, so we reiterate that we welcome people with a wide range of skills and experience. We are committed to ensuring that our recruitment and hiring process meets the needs of all people.

If you need to make any adjustments to make your application or interview more comfortable, please don't hesitate to let our recruitment consultants know.