Temporary Customer Service Representative

Sitel; Portugal; Teletrabalho; EUR 29 000; Tempo integral

Resumo da oferta

A leading customer service provider is hiring a Temporary Customer Service Representative. This remote position is suited for those who excel in customer support and have strong Microsoft Excel skills. You will handle customer queries and support sales for a major client. The role offers a competitive salary and a flexible working pattern from Monday to Friday.

Serviços

Salary advance scheme

Employee rewards platform

Remote working equipment provided

Qualificações

• Strong Microsoft Excel skills are essential.
• Experience in a customer service role preferred.
• Ability to resolve customer issues quickly.

Responsabilidades

• Provide customer support, including order processing.
• Handle customer queries via email and phone.
• Support sales for the client's products.

Conhecimentos

Customer-Obsessed

Excellent Communicator

Active Listener

Problem Solver

Excel Whizz

Computer Literate

Team Player

Ferramentas

Microsoft Excel

SAP

Descrição da oferta de emprego

Foundever are excited to be recruiting a Temporary Customer Service Representative to support one of our eye-health clients! This home-based position will allow you to enjoy a flexible, work-life balance with a Monday to Friday working pattern. Strong Microsoft Excel skills are essential.

Key Details

• Salary: £24,960 per annum, paid monthly
• Opening Hours: Monday to Friday, 09:00 to 17:30 (no weekends)
• Benefits: Salary advance scheme, employee rewards platform, remote working (equipment provided)
• Contract Type: Temporary contract until 31/12/2025, full-time (37.5 hours per week)
• Training: 1 week, fully paid (remote training)
• Location: Home-based, UK only
• Start Date: ASAP
• Please note that we are unfortunately not able to offer sponsorship for this role.

What will I be doing?

As a Customer Service Representative with Foundever, you will provide customer support, including order processing, query handling, and sales support for one of our eye-health clients.

You’ll handle any issues and complaints relating to our client’s products via different channels, such as email and telephone calls, covering the whole European market.

You must be familiar with the basics of Microsoft Excel functionality, such as maintaining Excel tables.

What skills will I need to succeed?

You could be a great fit for this role if you have these skills and attributes:

• Customer-Obsessed: You have a natural enthusiasm and passion for providing an outstanding customer experience to every customer, every time
• Excellent Communicator: You communicate clearly and concisely, with a proven track record of successfully handling a variety of customer interactions
• Active Listener: You attentively listen to customers and understand their needs and concerns
• Problem Solver: You can quickly identify and resolve customer issues or complaints
• Excel Whizz: Confident using Microsoft Excel to create and maintain tables
• Computer Literate: Able to confidently use other Microsoft applications such as Word and Outlook. Extra points if you have SAP knowledge!
• Team Player: You thrive working as part of a team, with colleagues and other support teams towards mutual goals

Who are Foundever?

Foundever is a global leader in the customer experience (CX) industry. With 150,000 associates across the globe, we’re the team behind the best experiences for +800 of the world’s leading and digital-first brands. Our innovative CX solutions, technology and expertise are designed to support operational needs for our clients and deliver a seamless experience to customers in the moments that matter.

Why join Foundever?

At Foundever, you’ll find our contact centre jobs surprising. We believe in memorable experiences for all of our associates, whether you’re just starting out or bring years of expertise and are looking for a fresh challenge – we’re committed to ensuring you thrive every step of the way to create your best moments.

If you would like to have the opportunity to work with our varied and well-known brands, be part of a brilliant and supportive culture that makes a positive impact in the communities where we operate, and enjoy a balanced work-life pattern with a competitive salary, then we want to hear from YOU!

How to apply:

Customer obsession is at the heart of what we do. If that resonates with you, we’d love to hear from you! Please click the ‘Apply now’ button on this advert and we’ll be in touch…

If your application is shortlisted, you can look forward to experiencing the following journey with us:

• Online Assessment: Complete our quick and simple online assessment to put your Excel skills to the test.
• Intro Call: Meet with Elliott, our in-house recruiter, who will share more about the role, our business, and be keen to understand more about you and your experience. This is also a great time to ask us any questions you may have.
• Interview: Meet with our Hiring Team for a competency-based interview, lasting for around 45 minutes.

Apply Now! We look forward to reviewing your application.

Foundever is an equal opportunity and Disability Confident employer. We value our diversity and we’re committed to making our business a truly inclusive place to work. We recognise and embrace that people work in different ways and we’ll always adapt as much as possible so you have the best and most comfortable working environment that we can offer.

If you need us to make any adjustments to our recruitment process, speak to our recruitment team who will be happy to support you. You can reach us at [e-mail]. Please note this email address may not be used to submit applications, and applications will only be considered if they are submitted via the 'Apply now' button on this advert. Any applications sent to this email address will not be considered.

The personal data you provide in your application, and as part of the recruitment process, will only be held and processed for the purpose of the selection process of Foundever, and in connection with any subsequent employment or placement, unless otherwise indicated. Your data will be retained only for as long as is permitted by UK legislation and then destroyed.

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