Technical Support Engineer

Menlo Ventures; Portugal; Teletrabalho; EUR 30 000 - 40 000; Tempo integral

Resumo da oferta

A cybersecurity company in Portugal is seeking a Technical Support Engineer to enhance customer experience. Ideal candidates will have over 2 years of experience in technical support, strong communication skills, and familiarity with networking and databases. The role focuses on resolving customer issues and enhancing user satisfaction through excellent service. Competitive benefits package offered, including health, dental, and vision.

Serviços

Health benefits

Dental and vision insurance

Exciting team environment

Qualificações

• 2+ years of experience in a technical customer support role.
• Strong verbal and written communication skills.
• Basic troubleshooting with UNIX/Shell console.
• Familiarity with Networks: IPs, SSL certificates, and DNS.
• Familiarity with relational databases such as MySQL, Oracle, or MS SQL Server.

Responsabilidades

• Handle customer requests via email and chat, sometimes via video call.
• Provide outstanding customer support as a partner to customers.
• Solve customer issues by collaborating with Engineering and Product.
• Document what you learn and share across the team.
• Become an expert on Bitsight platform functionality.

Conhecimentos

Technical customer support experience

Strong verbal and written communication skills

Basic troubleshooting with UNIX/Shell

Familiarity with Networks

Familiarity with relational databases

Descrição da oferta de emprego

Overview

Bitsight is a cyber risk management leader transforming how companies manage exposure, performance, and risk for themselves and their third parties. Companies rely on Bitsight to prioritize their cybersecurity investments, build greater trust within their ecosystem, and reduce their chances of financial loss. Built on over a decade of technological innovation, its integrated solutions deliver value across enterprise security performance, digital supply chains, cyber insurance, and data analysis.

• We invented the cyber ratings industry in 2011
• Over 3000 customers trust Bitsight
• Over 750 teammates are dispersed throughout Boston, Raleigh, New York, Lisbon, Singapore, and remote

Are you passionate about helping customers? Do you enjoy digging into issues and explaining your findings? If so, you’ll fit right in on the Bitsight Customer Support Team.

We focus on partnering with our customers and ensuring that our users get the most value from the Bitsight platform. As a Technical Support Engineer, you will provide quality customer support to internal teams and customers, and advocate for both across the organization.

Responsibilities

• Handle customer requests via email and chat (with an occasional video call). Requests are often technical, and we enjoy digging into the details and helping the customer understand.
• Provide outstanding customer support. We are our customer’s partner, and their success is our success.
• Solve your customer’s issues, working with Engineering and Product to get the best possible outcome for our customers.
• Work with Customer Success and Account Management to help resolve their customers’ issues. We work with Fortune 100 companies and often need to coordinate with multiple stakeholders.
• Document what you learn. There is always something new to learn, and it’s important we share those across the team.
• Become an expert on Bitsight platform functionality and methodology, whether it’s helping customers or explaining the why behind an answer to an internal team.

Qualifications

• 2+ years of experience in a technical customer support role
• Strong verbal and written communication skills
• Basic troubleshooting with UNIX/Shell console
• Familiarity with Networks: IPs, SSL certificates and DNS
• Familiarity with relational databases such as MySQL, Oracle or MS SQL Server

• Nice to Have: Experience supporting SaaS platforms

Why Work for Us

• Be part of a late stage startup that is the standard in the Security Ratings Market
• Benefits package, including Health, Dental and Vision
• Join a team that is excited to come to work every day
• We are an Equal Opportunity Employer

Belonging & Inclusion. Bitsight is proud to be an equal opportunity employer. This means we do not tolerate discrimination of any kind and are committed to providing equal employment opportunities regardless of gender identity, race, nationality, religion, sexual orientation, veteran status, or disability.

Culture. We put our people first. Bitsight offers best in class benefits. We devote the same energy to nurturing our company's inclusive culture as we apply to serving our customers' needs. Working at Bitsight will give you the opportunity to fulfill your professional goals and expand your skills.

Open-minded. If you got to this point, we hope you’re feeling excited about the job description you just read. Even if you don’t feel that you meet every single requirement, we still encourage you to apply. We’re eager to meet people that believe in Bitsight’s mission and can contribute to our team in a variety of ways.

Bitsight also provides reasonable accommodations to qualified individuals with disabilities or based on a sincerely held religious belief in accordance with applicable laws. If you need to inquire about a reasonable accommodation, or need assistance with completing the application process, please email [e-mail]. This contact information is for accommodation requests only, and cannot be used to inquire about the status of applications.

Additional Information for United States of America Applicants: Bitsight is committed to compliance with all fair employment practices regarding citizenship and immigration status.

Bitsight will not discharge, discipline or in any other manner discriminate against any employee or applicant for employment because such employee or applicant has inquired about, discussed, or disclosed the compensation of the employee or applicant or another employee or applicant.

Massachusetts Applicants: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Qualified applicants with criminal histories will be considered for employment consistent with applicable law.

This position may be considered a promotional opportunity pursuant to the Colorado Equal Pay for Equal Work Act.