Technical Support Advisor (German Speaker)

GrabJobs; Lisboa; Presencial; EUR 20 000 - 30 000; Tempo integral

Resumo da oferta

A customer experience firm in Lisbon is seeking a Technical Support Advisor who is a native German speaker. The role involves providing high-quality support to German clients and managing technical queries. Candidates should possess excellent communication skills and a valid work permit or EU citizenship. This position offers a competitive salary package, benefits, and opportunities for career growth.

Serviços

Competitive salary (€1100 gross/month)

Meal vouchers

Transportation reimbursement

Private health and dental insurance

Reimbursement of initial flight ticket

Qualificações

• Minimum 6 months experience in Technical Support preferred.
• Interest in learning and tech-savviness.
• Ability to work under pressure.

Responsabilidades

• Provide excellent customer service to the German market.
• Manage incoming queries related to technical issues.
• Respond to calls and emails from enterprise clients.
• Maintain client relationships through product support.
• Record data accurately in CRM for follow-up.

Conhecimentos

Native German speaker

Fluency in English

Excellent communication skills

Analytical skills

Customer-oriented

Formação académica

Valid Portuguese work permit or EU citizenship

Descrição da oferta de emprego

Social network you want to login/join with:

Technical Support Advisor (German Speaker), Lisboa

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Client:

Blu Selection

Location:

Lisboa, Portugal

Job Category:

Other

-€0-0/monthly

EU work permit required:

Yes

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Job Views:

3

Posted:

27.08.2025

Expiry Date:

11.10.2025

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Job Description:

Are you interested in joining a multicultural team in a company working with well-known brands?
Would you like to relocate to Lisbon, Portugal?
This could be your opportunity for an exciting career experience!

Your responsibilities as a Technical Support Advisor:

• Provide excellent customer service to the German market, solving issues and ensuring quality support.
• Manage incoming queries related to technical issues (troubleshooting).
• Respond to calls and emails from enterprise clients.
• Gather information from customers and resolve queries.
• Maintain client relationships through product support over the phone.
• Record data accurately in CRM for follow-up and quality support.

Qualifications and skills needed:

• Native German speaker with fluency in English.
• Minimum 6 months experience in Technical Support preferred.
• Interest in learning and tech-savviness.
• Excellent communication skills, written and oral.
• Ability to work under pressure.
• Team player, enthusiastic, self-starter.
• Analytical and problem-solving skills.
• Customer and quality-oriented.
• Valid Portuguese work permit or EU citizenship.

What’s in it for you?

• Long-term career opportunity.
• Rotative working hours.
• Competitive package: €1100 gross/month x 14 months + up to €100/month bonus + meal vouchers + transportation reimbursement + private health and dental insurance (after 6 months).
• Reimbursement of initial flight ticket (up to €400) and 6 months shared accommodation if living outside Portugal.
• Challenging, fast-paced environment.
• Work with major brands in a multicultural setting.
• Paid training, professional growth, and career development.

About the company

Founded in 2000 by French entrepreneurs, the company is an international Customer Experience specialist with over 50,000 employees. Based in Lisbon, they handle customer service for some of the world's leading brands.

Feel free to explore other opportunities for German speakers in Spain or Portugal, or send your CV for future projects.