Technical & Sales Support (Italian Speaker) - Remote in Portugal w/ Relocation

Cross Border Talents; Faro; Teletrabalho; EUR 1 000; Tempo integral

Resumo da oferta

A recruitment agency is looking for a Technical & Sales Support role for the Italian market, working remotely from mainland Portugal. Candidates must speak C2 Italian and B2 English, hold a EU nationality or a Portuguese residence permit, and possess a minimum high school diploma. Responsibilities include managing customer inquiries, post-sales support, and achieving sales targets. Offers performance bonuses and meal allowances.

Serviços

Performance Bonus up to 225 gross/month

Meal Allowance of 7.23€ per workday

Health Insurance from day one

Qualificações

• Must speak C2 Italian and B2 English.
• EU nationality or Portuguese residence permit required.
• Minimum high school diploma necessary.

Responsabilidades

• Manage incoming inquiries via phone, email, and chat.
• Assist with deliveries, warranty processes, and refunds.
• Achieve quarterly sales targets and deliver excellent customer service.

Conhecimentos

C2 Italian speaker

B2 English proficiency

Strong communication skills

Empathy and customer focus

Tech-savvy

Previous customer service experience

Sales experience

Availability for rotational shifts

Formação académica

Minimum high school diploma

Ferramentas

CRM platforms

Descrição da oferta de emprego

Technical & Sales Support (Italian Speaker) - Remote in Portugal w/ Relocation

Job Description:

We are recruiting for a client with an exciting project for the Italian market, offering a remote opportunity to work from home in mainland Portugal.

Start Date: 05 June 2025
Contract: 6 months (renewable)
Location: Remote from mainland Portugal

Languages Required

Key Responsibilities

• Customer Interaction: Manage incoming inquiries via phone, email, and chat. Accurately log each case and ensure resolution within SLA.
• Customer Satisfaction: Keep users informed on status and resolution timelines, aiming for high satisfaction ratings.
• Post-Sales Support: Assist with deliveries, warranty processes, and refunds.
• Sales Support: Recommend and promote products during inbound calls to boost revenue.
• Sales Goals: Achieve quarterly sales targets while delivering excellent customer service.
• Order Management: Follow up on customer requests and maintain complete records in CRM platforms in line with policies and procedures.

Candidate Profile

• C2 Italian speaker with solid B2 English (mandatory)
• Holds EU nationality or a Portuguese residence permit (visa holders are not eligible) (mandatory)
• Minimum high school diploma (mandatory)
  
• Strong communication skills, empathy, and customer focus
• Tech-savvy with the ability to quickly learn tools and systems
• Previous experience in customer service is preferred
• Experience in sales is a plus
• Availability to work on rotational shifts
• Performance Bonus: Up to 225 gross/month
• Meal Allowance: 7.23€ per workday (via meal card)
• Health Insurance: Included from day one (free after 6 months of contract)

Work Schedule

• Monday to Saturday (including bank holidays)
  Rotational shifts between 08:00 and 19:00 (8 hours/day)
  Days Off: Sunday + 1 rotating day

Relocation Support (applied for candidates outside Portugal)

• Reimbursement of Airfare at the end of the 6th month of the contract - up to 400 in Economy class
• Room in a shared apartment for a maximum period of 12 months, with rent of 280, with all utility bills included (discounted directly from the payslip)
  

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Required Skills:

Relocation Workday Chat CRM Refunds Recruiting Salary Compensation Timelines Communication Skills Deliveries Transportation Insurance Availability Customer Satisfaction Records Email Customer Service English Sales Communication Management