Technical Implementation Specialist

Phiture; Lisboa; Híbrido; EUR 30 000 - 50 000; Tempo integral

Resumo da oferta

A leading smart locker company is seeking a Technical Implementation Specialist to ensure smooth implementation and delivery of solutions. This role involves acting as the primary technical contact for customers and providing guidance on the solution’s architecture, while working in a fast-paced, innovative environment. The ideal candidate has 3+ years in a technical role and excellent communication skills. The company offers competitive salary, flexible hours, unlimited vacation, and comprehensive health insurance.

Serviços

Competitive salary

Flexible benefits package

Portuguese Health Insurance

Unlimited days off

Qualificações

• 3+ years of experience in a technical role, such as Solutions Engineer or Implementation Manager.
• Strong understanding of complex systems, including APIs and integrations.
• Proven ability to work in customer-facing roles.

Responsabilidades

• Act as the primary technical contact for customers.
• Manage the implementation of Bloq.it’s solutions.
• Provide technical expertise on the solution’s architecture.

Conhecimentos

Technical expertise

Customer-facing experience

Problem-solving skills

Strong communication skills

Descrição da oferta de emprego

Overview

At Bloq.it, we’ve created the world’s leading smart locker solution. Solving online deliveries by enabling everyone to participate easily, reducing delivery costs and making them more sustainable. We’re quickly expanding, and after growing at 1000% for three years in a row, we’re now the fastest-growing Smart Locker company in the world and one of the fastest growing scale-ups in Europe.

We are in search of a Technical Implementation Specialist to join our innovative team as our new #bloqstar. In this role, you'll play a crucial role in ensuring smooth implementation and delivery of our solutions while serving as a technical expert for customer success initiatives.

What You’ll Be Doing

• Act as the primary technical point of contact for customers, bridging the gap between client needs and engineering teams;
• Manage the implementation of Bloq.it’s solutions for new and existing customers, ensuring seamless delivery and customer satisfaction;
• Provide technical expertise and guidance on the solution’s architecture, APIs, and overall functionality;
• Develop and improve processes to streamline delivery, ensuring scalability and efficiency;
• Support customers post-sales by troubleshooting issues and advising on best practices;
• Collaborate with the engineering team to address client inquiries and improve customer satisfaction;
• Design and present business cases or technical challenges to assess and refine customer-specific processes.

What You’ll Bring To The Table

• 3+ years of experience in a technical role, such as Solutions Engineer, Implementation Manager, Delivery Manager, or a related field;
• Strong technical expertise, with a proven ability to understand and explain complex systems, including APIs and integrations;
• Proven ability to work in customer-facing roles, with excellent communication and problem-solving skills;
• Demonstrated expertise in creating and improving processes from scratch;
• Capability to work collaboratively with cross-functional teams;
• Strong problem-solving skills and proficiency in managing multiple priorities in a fast-paced environment;
• Exceptional communication and interpersonal skills;
• Fluency in English.

It Would Be Great If You Would Also Have

• Experience in the smart locker or logistics industry;
• Fluency in other European languages like French, Italian or German;
• Proficiency with technical tools such as API documentation platforms.

Why join us?

• The opportunity to join our Technical Success team and play a pivotal role in contributing to innovative solutions that redefine Bloq.it's revolution in the smart locker industry;
• A dynamic and fast-paced work environment with a culture of innovation, collaboration, and continuous learning;
• Competitive salary and flexible benefits package, tailored to your experience and skills;
• Eligibility for performance-based bonus, tied to your results and designed to reward your impact;
• Work how you work best - we offer a remote-friendly policy and flexible hours so you can stay productive and keep life balanced;
• Portuguese Health Insurance;
• Unlimited days off (subject to manager approval).

Ready to join the revolution?

At Bloq.it, we provide end-to-end solutions for Smart Lockers, and our software ecosystem, Bloq.it OS, is the leading tech solution available in the market. We've had the pleasure of working with some of the biggest names in e-commerce, logistics, and retail in Europe, such as Vinted and DHL. We have recently become the fastest-growing Smart Locker company in the world. Before Bloq.it the industry had stagnated and lacked innovation and good products. We strive to have the same impact in this industry as Tesla has had on the car industry. We believe that Smart Lockers are a big part of the future for everyone, and we want to play our part in making sure that Smart Lockers become as mainstream as the mobile phone.