Technical Customer Support in Dutch (M/F/X)

Randstad II - Prestação de Serviços, Limitada; Lisboa; Presencial; EUR 20 000 - 30 000; Tempo integral

Resumo da oferta

An exciting opportunity awaits you at a forward-thinking company where you can leverage your Dutch and English skills to provide exceptional technical support. Join a dynamic team dedicated to enhancing user experiences on a leading Search Engine Platform. This role offers a chance to work in a rewarding environment, tackling diverse challenges while collaborating with a skilled team. If you thrive in a fast-paced setting and enjoy helping others, this position is perfect for you. Don't miss out on the chance to make a meaningful impact while enjoying competitive benefits and a supportive work culture.

Serviços

Contract: 6 months (renewable)

Base salary of €1100/month

Complexity bonus of €135/month

Performance bonus up to €120/month

Flexible work schedule

Inclusive recruitment practices

Qualificações

• Fluent in Dutch and English, both oral and written.
• Experience in a call center environment preferred.

Responsabilidades

• Respond to customer requests via various channels.
• Provide technical support and maintain brand voice.
• Collaborate with technicians to resolve help tickets.

Conhecimentos

Dutch proficiency

English proficiency

Technical troubleshooting

Call center experience

Formação académica

High school diploma

Higher education degree

Descrição da oferta de emprego

Do you love exploring new technologies and solving problems? Are you the go-to person for tech support in your family and friends? Do you speak Dutch fluently?

If you answered yes to these questions, then we have an exciting opportunity for you! Join our project and help users of one of the world’s Search Engine Platforms by providing technical assistance and feedback to improve their online experience.

This is a great chance to utilize your skills and knowledge in a rewarding and fun environment. Don’t hesitate, apply now, and we will get in touch with you soon.

Key Responsibilities

1. Respond to customer requests via phone, email, chat, social media, and messaging channels;
2. Provide pre-sales, general inquiries, and technical support;
3. Maintain a consistent brand voice in both private and public interactions;
4. Escalate issues to higher support tiers as needed;
5. Collaborate with technicians to resolve help tickets;
6. Manage an individual ticket queue and follow management directions;
7. Work flexible hours, including evenings, weekends, and holidays;
8. Review and provide feedback on help content;

Skills and Qualifications

1. Proficient in Dutch and English, both oral and written;
2. Previous experience in a call center environment (preferred);
3. High school diploma or equivalent; higher education degree is a plus;
4. Knowledge of technical troubleshooting methods is a bonus.

Benefits

What we have to offer you:

1. Contract: 6 months (renewable);
2. Base salary of €1100/month;
3. Complexity bonus: €135/month;
4. Performance bonus up to €120/month;
5. Work schedule: Monday to Friday, 08:00 AM to 08:00 PM (rotational); Saturday and Sunday, 08:00 AM to 05:00 PM; Days Off: 2 days rotational;
6. Location: Lisbon.

Randstad's mission is to become the most equitable and specialized talent company in the world. We welcome people with a wide range of skills and experience and are committed to inclusive recruitment and hiring practices. If you need adjustments during your application or interview process, please inform our recruitment team.