Technical Customer Services Intern – Global Telecom

1Global; Lisboa; Presencial; EUR 8900 - 13 000; Tempo parcial

Resumo da oferta

1GLOBAL in Lisbon seeks a Technical Customer Services Intern to support investigation and resolution of technical and operational customer issues related to mobile connectivity services. You will learn to manage customer cases and collaborate with internal teams for high-quality service.

Day-to-day work includes handling queries, following up on complex cases, and documenting processes, with opportunities to develop expertise across calls, SMS, data, and eSIM solutions.

Qualificações

• Strong written and verbal communication in English.
• Proactive mindset and willingness to learn.
• Good analytical and problem-solving skills with attention to detail.
• Interest in technology, telecommunications, and customer operations.
• Collaborative and fast-paced work style.
• Organizational and teamwork skills.
• Basic knowledge of Microsoft Office tools.

Responsabilidades

• Support resolution of technical and operational queries from enterprise customers.
• Assist with investigation and follow-up of complex customer cases.
• Monitor and update support tickets within service levels.
• Collaborate with Technical Support and internal teams to track issues.
• Document troubleshooting steps, processes, and customer interactions.
• Support Service Account Managers with operational activities.
• Contribute ideas to improve internal processes and workflows.
• Develop knowledge of mobile telecommunications services including calls, SMS, data, and eSIM.

Conhecimentos

Communication skills

Analytical thinking

Problem solving

Willingness to learn

Teamwork

Microsoft Office

English proficiency

Ferramentas

CRM platforms

Descrição da oferta de emprego

1GLOBAL in Lisbon seeks a Technical Customer Services Intern to support investigation and resolution of technical and operational customer issues related to mobile connectivity services. You will learn to manage customer cases and collaborate with internal teams for high-quality service.

Day-to-day work includes handling queries, following up on complex cases, and documenting processes, with opportunities to develop expertise across calls, SMS, data, and eSIM solutions.