Technical Consultant X3

Sage; Porto; Híbrido; EUR 26 000 - 34 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Hybrid working

Private health insurance

22 days annual leave

Life & disability insurance

Save & Share plan with meal vouchers

Well-being support

Resumo da oferta

Sage is seeking a customer-focused professional to join our Customer Services team in Portugal. You will advise customers and partners, resolve business and finance-related queries, and drive tailored solutions while expanding your Sage X3 and ERP finance knowledge.

Work is hybrid: 3 office days + 2 home days, with opportunities for Work Away. Fluency in Portuguese and English is required, with additional languages a plus.

Qualificações

• Knowledge of Finance, Accounting, ERP systems or business processes is required.
• Experience in customer support, functional consulting, or customer-facing roles.
• Strong analytical and problem-solving abilities.
• Excellent communication and stakeholder management skills.
• Customer-first mindset with ability to work independently in an international team.

Responsabilidades

• Provide support and guidance to Sage partners and customers.
• Analyse customer requirements and develop tailored solutions.
• Identify issues and direct customers to appropriate teams.
• Prioritise workload to ensure timely resolution of requests.
• Collaborate with internal teams to improve products and services.
• Handle complaints professionally with a solution-focused approach.
• Build strong customer relationships and drive satisfaction.
• Collect and share customer feedback to improve processes.
• Use internal systems and knowledge bases to investigate issues.
• Collaborate across Europe to meet team objectives.
• Contribute to knowledge sharing and continuous improvement.

Conhecimentos

Finance knowledge

Accounting

ERP systems

Customer support

Analytical thinking

Communication

Stakeholder management

Portuguese language

English language

Descrição da oferta de emprego

Job Description

At Sage, we’re looking for a customer-focused professional to join our Customer Services team and support Sage partners and customers.

Role Overview

In this role, you’ll become a trusted advisor, helping customers resolve business and finance-related queries, providing expert guidance, and delivering tailored solutions that drive success. You’ll work closely with partners, customers, and internal stakeholders to ensure an outstanding customer experience while continuously developing your expertise in Sage X3 and ERP finance processes.

Key Responsibilities

• Provide support and guidance to Sage partners and customers
• Analyse customer requirements and develop solutions tailored to their business needs
• Quickly identify issues and direct customers to the appropriate teams when required
• Manage and prioritize your workload to ensure timely resolution of customer requests
• Proactively anticipate customer challenges and work collaboratively with internal teams to enhance products and services
• Handle customer complaints with professionalism and a solution-focused approach
• Build strong customer relationships and drive customer satisfaction through excellent service
• Gather and promote customer feedback to help improve our services, products, and processes
• Use internal systems, knowledge bases, and contact center tools to investigate and resolve issues
• Collaborate with colleagues across Europe to achieve team and organisational objectives
• Contribute to knowledge sharing and continuous improvement initiatives within the Customer Services team

What We’re Looking For

• Strong knowledge of Finance, Accounting, ERP systems, or business processes
• Previous experience in customer support, functional consulting, or customer-facing roles
• Strong analytical and problem-solving skills
• Excellent communication and stakeholder management abilities
• A customer-first mindset with a passion for delivering exceptional service
• Ability to work independently while collaborating effectively within an international team
• Interest in developing deep expertise in Sage X3 and enterprise finance processes
• Fluency in Portuguese and English. Additional European languages are a plus

What’s in It for You

• Hybrid working: 3 office days + 2 home, plus Work Away (up to 10 weeks/year)
• Private health insurance
• 22 days annual leave + volunteering and development days
• Life & disability insurance (up to 28x monthly salary)
• Save & Share plan and €8/day meal vouchers
• Well-being support, including EAP, Cleo app, and Healthy Mind coaches