Technical Care Trainee

Nokia

Amadora

Presencial

EUR 8900 - 12 000

Tempo parcial

14 dias+

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Vantagens oferecidas por esta oferta de emprego

Flexible and hybrid working schemes

Meal allowance

Well-being programs

Access to Employee Resource Groups

Personalized career development support

Access to diverse coaches and mentors

Learning environment promoting growth

Resumo da oferta

A leading telecommunications company located in Lisbon seeks a Technical Care Trainee who is eager to support technical activities related to software and network operations. Candidates should have a Bachelor's degree in relevant fields and a basic understanding of networking concepts. Responsibilities include troubleshooting optical network products and contributing to technical documentation. This role offers a hybrid work model and various benefits to support personal development.

Qualificações

A Bachelor’s degree in a relevant field is required.
Basic understanding of LAN/WAN networking concepts is essential.
Strong communication skills with fluency in English are mandatory.
Excellent communication skills and fluency in English.

Responsabilidades

Analyze and troubleshoot real technical issues in optical network products.
Support hands-on troubleshooting tasks, including log review.
Contribute to technical documentation, knowledge articles, and process updates.
Contribute to technical documentation, knowledge articles, and process updates.
Help prepare technical reports and incident summaries to understand full support workflows.
Grow your technical skills through structured training, mentoring, and teamwork in a multicultural environment.

Conhecimentos

Basic understanding of networking concepts (LAN/WAN)

Interest in optical networks (SDH, DWDM, OTN)

Familiarity with IP networking fundamentals

Excellent communication skills

Fluency in English

Formação académica

Bachelor’s degree in Telecommunications, Electronics, Computer Networks, Electrical Engineering, Computer Science

Descrição da oferta de emprego

As a Technical Care Trainee, you will learn how to support technical activities related to software, hardware, and network operations. You will work closely with experienced professionals, gaining practical knowledge in optical transport technologies, troubleshooting, and customer support. This program is designed for individuals beginning their careers and interested in developing expertise in telecommunications.

Your responsibilities

Learn to analyze and troubleshoot real technical issues in Nokia optical network products
Support hands-on troubleshooting tasks, including log review and basic debugging
Assist with lab testing, helping reproduce customer scenarios in a controlled environment
Contribute to technical documentation, knowledge articles, and process updates
Help prepare technical reports and incident summaries to understand full support workflows
Grow your technical skills through structured training, mentoring, and teamwork in a multicultural environment.

Your skills and experience

You have:

A Bachelor’s degree in Telecommunications, Electronics, Computer Networks, Electrical Engineering, Computer Science, or a related field.
Basic understanding of networking concepts (LAN/WAN) and interest in optical networks (SDH, DWDM, OTN).
Familiarity with IP networking fundamentals or basic scripting.
Excellent communication skills and fluency in English.

It would be nice if you also had:

Internship or project experience in telecommunications, networking, or lab testing.
Interest in optical transport technologies such as DWDM, OTN, or GMPLS.
Some exposure to customer support or technical assistance
Motivation to grow into roles that involve customer interaction or on‑call rotation in the future.

More information

Some of our benefits for trainees inPortugal :

Flexible and hybrid working schemes
Meal allowance to support daily needs
Well-being programs to support your mental and physical health
Opportunities to join and receive support from Nokia Employee Resource Groups (NERGs)
Employee Growth Solutions to support your personalized career & skills development
Diverse pool of Coaches & Mentors to whom you have easy access
A learning environment which promotes personal growth and professional development - for your role and beyond

About Us

Advancing connectivity to secure a brighter world.

Nokia is a global leader in connectivity for the AI era. With expertise across fixed, mobile and transport networks, powered by the innovation of Nokia Bell Labs, we’re advancing connectivity to secure a brighter world.

We act inclusively and respect the uniqueness of people. Our employment decisions are made regardless of race, color, national or ethnic origin, religion, gender, sexual orientation, gender identity or expression, age, marital status, disability, protected veteran status or other characteristics protected by law. We are committed to a culture of inclusion built upon our core value of respect.

If you’re interested in this role but don’t meet every listed requirement, we still encourage you to apply. Unique backgrounds, perspectives, and experiences enrich our teams, and you may be just the right candidate for this or another opportunity.