Team Leader with Italian

Atlean World; Lisboa; Presencial; EUR 30 000 - 40 000; Tempo integral

Resumo da oferta

A global HR solutions provider is seeking a Team Leader fluent in Italian to lead a customer service team in Lisbon. This role offers an engaging international environment, competitive salary, and benefits. Responsibilities include leading the team, implementing training, and monitoring performance. Ideal candidates will have supervisory experience and strong interpersonal skills. Additional benefits include meal vouchers, relocation assistance, and private health insurance from day one.

Serviços

Attractive Bonus

Meal vouchers

Relocation Assistance

Permanent employment contract

Private health insurance from day 1

Qualificações

• Proven experience in a team leader or similar supervisory role.
• Experience in customer service is a plus.

Responsabilidades

• Lead a team of customer service agents, ensuring high-quality performance.
• Implement training programs aimed at improving team skills.
• Monitor team performance metrics and provide regular feedback.
• Serve as the main communication link between management and team members.
• Resolve issues to maintain team morale and efficiency.

Conhecimentos

Fluency in Italian

Proficiency in English

Strong interpersonal and communication skills

Ability to motivate and develop a team

Excellent time management and organizational skills

Ferramentas

Office software

CRM systems

Descrição da oferta de emprego

Overview

Atlean World is a globally recognized HR solutions provider committed to fostering a multicultural work environment. We specialize in multilingual markets, ensuring a seamless recruitment journey for candidates and companies alike.

Role

We\'re seeking a Team Leader with Italian to join our dynamic team!

Why this Team Leader role is an excellent opportunity for your professional and personal growth:

• Work in an engaging international environment
• Enhance your leadership skills in a supportive setting
• Enjoy a competitive salary and benefits package

Day-to-day

• Lead a team of customer service agents, ensuring high-quality performance and customer satisfaction
• Implement training programs aimed at improving team skills and knowledge
• Monitor team performance metrics and provide regular feedback
• Serve as the main communication link between management and team members
• Resolve any issues and escalate as necessary to maintain team morale and efficiency

Qualifications

• Fluency in Italian and proficiency in English
• Proven experience in a team leader or similar supervisory role
• Strong interpersonal and communication skills
• Ability to motivate and develop a team
• Proficient in using office software and CRM systems
• Excellent time management and organizational skills
• Experience in customer service is a plus

Benefits

• Attractive Bonus
• Lots of Fun and Life Experience
• Meal vouchers;
• Relocation Assistance
• Permanent employment contract;
• Private health insurance from day 1.

About Atlean World and the recruitment journey

Get to know more about Atlean World

Atlean World is going to be your recruitment partner during the whole journey:

Guiding Your Odyssey with Atlean World

Personal Touchpoint: As soon as you hit "Apply," one of our expert recruiters will reach out to you. Expect a friendly conversation where we dive into the details of the role, helping you understand the ins and outs.

Q&A Session: Have questions? Curiosities? Our recruiters are your go-to resource. We\'ll address all your queries, ensuring you have a comprehensive understanding of the opportunity you\'re stepping into.

Making it Happen: Once you\'re well-informed and excited about the role, we get you ready for the next steps and connect you with our esteemed client. Think of us as the bridge that links your aspirations with the right opportunity.

Ongoing Support: Your journey doesn\'t end with the introduction. We remain at your service for any further questions or assistance you may need throughout the recruitment process. From clarifying role specifics to offering guidance, we\'re here for you.