Team Leader Reconciliation & Investigation

Azqore SA; Lisboa; Híbrido; EUR 60 000 - 80 000; Tempo integral

Resumo da oferta

A leading financial outsourcing firm in Lisbon is looking for a Team Leader for Reconciliation & Investigation to manage cash & securities operations. The successful candidate will ensure operational efficiency, lead a team, and engage with European clients. Requires 5+ years of experience in the field, fluency in English and French, and a degree in Accountancy, Banking & Finance. Offers a hybrid work model, performance bonuses, and ongoing training.

Serviços

25 days of annual leave

Generous healthcare contribution

14-month salary structure

Meal card (€11.60/day)

Annual performance bonus

Permanent contract

Ongoing training

Qualificações

• Fluency in English and French required.
• At least 5 years of relevant experience in Reconciliation & Investigation.
• At least 3 years of people management experience.

Responsabilidades

• Manage Cash & Securities Reconciliation and Investigation.
• Ensure operational efficiency and excellence.
• Lead operations projects and initiatives.

Conhecimentos

Client Service Oriented

Strong Stakeholder Management Skills

Risk Awareness Skills

Technical Skills/ Product Knowledge

People Management

Formação académica

Bachelor's degree in Accountancy, Banking & Finance

Descrição da oferta de emprego

Want to join Azqore, named "Best Technology Outsourcing Solution" 2025 (Wealth Briefing Awards) ?

A subsidiary of Indosuez Wealth Management, the wealth management arm of the Crédit Agricole Group, and Capgemini, Azqore is an international company specializing in Information Systems outsourcing and Banking Operations Processing for private banking players.

We provide our customers with an Integrated Information System (S2i), and a full range of digital banking products and services.

We also handle our customers' back office operations from three hubs, in Switzerland, Singapore and Portugal. By 2020, Azqore will have 200 billion (CHF) in assets under management, represented by some thirty banks.

Our Banking Operations department stands out for the excellence of its unique tailor-made service, recognized by customers and the market alike. Nearly 200 employees work closely together in Switzerland and Singapore to handle the banking operations of demanding customers.

The Role

The Team LeaderReconciliation & Investigationwill be responsible for :

• The processing of cash & securities Reconciliation & Investigation.
• The supervision and controls of the processes.
• The management of the Reconciliation & Investigation team.
• Ensuring that the services delivered to the Azqore clients are most efficiently and productively performed.
• Working closely with his/her colleagues to provide clients with technical expertise and solutions, in a comprehensive, timely and accurate manner.

But here’s the exciting part:you’ll be helping launch this activity from scratch in Lisbon, working closely with our experienced team in Switzerland.

The role will be based in Lisbon, Portugal (Av. Dom João II 43, 1990-084 Lisboa, Portugal).

Your responsibilities

Daily BAU

• Successful applicant will be responsible for the management of Cash & SecuritiesReconciliation and Investigation.
• Ensure operational efficiency and excellence and maintain low levels of operational risk.
• Acts as the point of escalation for European clients on all cash and securities reconciliation and investigations queries, concerns or issues.
• Perform cash & securities reconciliation.
• Investigate, assigned and follow up the cash and securities breaks.
• Collaborate with internal and external stakeholders to ensure date accuracy.
• Analyze internal requests received by the front office /the middle office and the requests received by the third parties (through MTN95/96/99)linked to the cash transfer activity (incoming and outgoing payments).
• Prepare detailed reports and documents (KPI, statistics etc..).
  
• Support audits and compliance checks related to cash and securities reconciliation.
  
• Implement process improvements to enhance efficiency and secure the processes.

Others

• Leads Azqore Operations projects and initiatives, where necessary.
• Drive cross border collaboration and strengthen communication channels between the Swiss and Portugal teams.
• Enhance client service standards within the team, and consequently the client ratings of the function. Propose/identify value-add solutions which can impact profitability.

️ Your core competencies

The Team LeaderReconciliation &Investigationshould demonstrate/develop the following capabilities:

Client Service Oriented & Strong Stakeholder Management Skills

• Leverage technical expertise to provide clients with quality processing and solutions
• Build and maintain a strong communication channel with clients and stakeholders

Risk Awareness Skills

• Ensure that the controls performed by the team adhere to the procedure, with a focus on ISAE-audit related controls
• Develop strong escalation and risk awareness skills in the team.

Technical Skills/ Product Knowledge

• Demonstrate an excellent knowledge of reconciliation tools andthe S2i core banking system, as well as Azqore, including its vision, objectives and culture, and leverage this in interactions with the clients.

Change Mindset & Emphasis on Quality

• Ability to demonstrate a change mindset and challenge status quo
• Demonstrate and cultivate a process excellence mindset and awareness within the team

People Management

• Cultivate habits around the Azqore management charter
• Ability to engage, influence and lead the Portuguese Reconciliation & Investigation team to achieve Operations/company goals

Other

• Fluency in English and French
• At least a Bachelor degree (preferred Master degree), preferably in Accountancy, Banking & Finance
• At least 5 years of relevant experience in Reconciliation & Investigationand at least 3 years of people management experience
• Excellent communication skills; Ability to collaborate, especially cross border
• Rigorous and results oriented
• Adaptable and resilient

Benefits

• 25 days of annual leave for a healthy work-life balance.
• Generous healthcare contribution and attractive pension plan
• 14-month salary structure (12 months + vacation + Christmas allowance).
• Meal card (Pluxee – €11.60/day).
• Annual performance bonus.
• Hybrid work model – up to 2 days/week from home.
• Permanent contract in a stable and professional environment.
• Ongoing training and career development within Azqore and the Crédit Agricole Group.

About the recruitment process?

• One of our Talent Acquisition Partner will contact you for an initial discussion.
• If you decide (you & the Talent Acquisition Partner) to go ahead with the process, you'll have a meeting with the manager.
• Taking the next step in the process? An interview with our Head of Global Operations and her Deputy.
• Then a last HR interview is waiting to get to know you better.
• You will also complete a test on your motivational levers (PULSIONS) if you progress to the final selection process.

???? Inclusion and diversity

Acting every day in the interests of our customers and society, we are a group committed to diversity in all its forms and to inclusion.

We are committed to combating cognitive biais, and train our managers accordingly.

As a company operating in the IT sector, which suffers from a structural lack of female representation, we attach particular importance to developing the gender mix of our teams.
All our positions are open to people with disabilities.
We're not looking for a standard profile, we're looking to identify your unique talent.