T3 Developer Support Agent - Russian Speaker

GrabJobs; Oeiras; Presencial; EUR 30 000 - 40 000; Tempo integral

Resumo da oferta

A recruitment agency is seeking a T3 Developer Support Agent in Oeiras, Portugal. The ideal candidate is a fluent Russian speaker with 1-2 years of technical support experience. Responsibilities include resolving escalations from developers and providing effective communication. Benefits include private healthcare, a stable work environment, and career progression opportunities.

Serviços

Private Healthcare & Dentalcare

Stable work and career progression

Airport pick-up for abroad candidates

Flight refund after 9 months

Qualificações

• 1-2 years of experience in Technical Support.
• Must have a valid work permit in Portugal.

Responsabilidades

• Manage and resolve escalations/appeals from developers regarding actions on their apps.
• Conduct detailed research with high attention to detail.
• Handle multi-tasking and complex decision-making.

Conhecimentos

Fluent in Russian

Proficient in English

Excellent communication skills

Problem-solving aptitude

Formação académica

High school diploma or equivalent

Descrição da oferta de emprego

Social network you want to login/join with:

T3 Developer Support Agent - Russian Speaker, Oeiras

Client:

World Talent Selection

Location:

Oeiras, Portugal

Job Category:

Other

Salary: €0-0/monthly

EU work permit required:

Yes

Job Views:

3

Posted:

27.08.2025

Expiry Date:

11.10.2025

Job Description:

Are you a Russian speaker and a social media enthusiast? We are recruiting a T3 Developer Support Agent - Russian speaking in Lisbon, Portugal.

The Developer Support Agent assists developers by resolving issues, managing escalations, and providing clear communication and detailed research. The support team ensures developers receive timely and effective assistance to maintain and improve their apps, via email and chat.

• Manage and resolve escalations/appeals from developers regarding actions on their apps;
• Simplify complex issues to create clear summaries over email, ticketing software, and chat;
• Conduct detailed research with high attention to detail;
• Handle multi-tasking and complex decision-making;
• Master app store policies and exhibit developer (end-customer) empathy;
• Review, maintain, and curate data; proofread and review documents for publishing.

Requirements:

• Fluent in Russian & proficient in English;
• 1-2 years of experience in Technical Support;
• Excellent communication skills;
• Problem-solving aptitude;
• High school diploma or equivalent (mandatory);
• Valid work permit in Portugal.

Benefits:

• Work in an office in sunny Oeiras (Lagos Park);
• Work schedule: Monday to Friday, 8 hours/day, between 7am to 7pm, with 2 days off per week, rotating shifts, weekends off;
• Private Healthcare & Dentalcare from contract signing;
• Stable work and career progression.

For candidates abroad:

• Airport pick-up;
• Flight refund after 9 months with the company;
• Accommodation in a shared flat with other employees.