T3 Developer Support Agent - Polish Speaker

GrabJobs; Oeiras; Presencial; EUR 30 000 - 40 000; Tempo integral

Resumo da oferta

A leading recruitment agency is seeking a T3 Developer Support Agent in Oeiras. The candidate must be a fluent Polish speaker and possess strong communication abilities to assist developers via email and chat. This role offers career progression, private healthcare, and a friendly working environment. Experience in Technical Support is preferred.

Serviços

Private healthcare and dental care

Stable employment

Career progression

Airport pick-up for candidates abroad

Flight refund after 9 months

Accommodation in shared flat

Qualificações

• 1-2 years of experience in Technical Support.
• Ability to manage complex decision-making.
• Understanding of app store policies.

Responsabilidades

• Manage and resolve all escalations/appeals from developers.
• Simplify complex issues and communicate effectively.
• Conduct detailed research with high attention to detail.

Conhecimentos

Fluent in Polish

Proficient in English

Excellent communication skills

Problem-solving aptitude

Formação académica

High school diploma or equivalent

Descrição da oferta de emprego

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T3 Developer Support Agent - Polish Speaker, Oeiras

Client: World Talent Selection

Location: Oeiras, Portugal

Job Category: Other

Salary: Negotiable

EU work permit required: Yes

Job Views:

3

Posted:

27.08.2025

Expiry Date:

11.10.2025

Job Description:

Are you a Polish speaker and a social media enthusiast? We are recruiting a T3 Developer Support Agent - Polish speaking in Lisbon, Portugal.

The Developer Support Agent helps developers using our tool by resolving issues, managing escalations, and providing clear communication and detailed research. The support team ensures developers receive timely and effective assistance to maintain and improve their apps. Support is provided via email and chat.

• Manage and resolve all escalations/appeals from developers regarding actions taken on their apps;
• Simplify complex issues to create clear summaries over email, ticketing software, and chat to communicate effectively with developers and teammates;
• Conduct detailed research with high attention to detail;
• Handle multi-tasking and complex decision-making;
• Exhibit excellent communication skills, understanding app store policies, and demonstrating developer (end-customer) empathy;
• Review, maintain, and curate data; proofread and review documents for publishing.

Requirements:

• Fluent in Polish and proficient in English;
• 1-2 years of experience in Technical Support;
• Excellent communication skills;
• Problem-solving aptitude;
• High school diploma or equivalent (mandatory);
• Valid work permit in Portugal.

Benefits:

• Work in an office in sunny Oeiras (Lagos Park);
• Work schedule: Monday to Friday, 8 hours per day, between 7 am to 7 pm, with 2 days off per week, rotating shifts, weekends off;
• Private healthcare and dental care from contract signing;
• Stable employment and career progression.

Additional for candidates abroad:

• Airport pick-up;
• Flight refund after 9 months with the company;
• Accommodation in a shared flat with other employees.