System Consultant

Volkswagen Financial Services Portugal; Porto; On-site; EUR 35,000 - 52,000; Full time

Benefits offered by this job

Private health insurance

Life insurance

Meal allowance

Bonuses and benefits depending on perf

Schooling allowance

Pension scheme

Annual company events

Job summary

Volkswagen Financial Services – Portugal is seeking a hands-on System Consultant to support CMS configurations, translate business needs into functional specs, and maintain documentation. You will work in an IT hub focused on CMS and related systems, ensuring reliability and smooth operations across European markets.

You will configure CMS applications, analyze requirements, and collaborate with cross-functional teams.

Qualifications

• Bachelor’s or Master’s degree in a relevant field.
• 1–3 years in Contract Management Systems or IT roles.
• Familiarity with CMS platforms and IT systems.

Responsibilities

• Analyse and translate business requirements into functional specifications for CMS.
• Configure CMS applications to align with business needs and optimize workflows.
• Maintain and improve software requirements, user stories, and documentation.
• Support SQL-based configuration and database manipulation tasks.
• Monitor application performance and ensure optimal availability.
• Handle incidents, service requests, and user support tickets.
• Document defects and coordinate release activities.
• Communicate with cross-functional teams and external vendors.
• Assist in CMS demonstrations and presentations.

Skills

Communication

Collaboration

Analytical thinking

Attention to detail

Initiative

Accountability

Team player

Education

Bachelor’s or Master’s degree in Software Engineering, Business Informatics, Computer Science, or related fields

Tools

Jira

Confluence

MS Office 365

Job description

Who is Volkswagen Financial Services?

It's been more than 70 years since Volkswagen Financial Services AG financed the first Volkswagen vehicles in Germany in 1949. A lot has changed since then, but our core goal hasn't; ensuring we meet the mobility needs of the people.

Volkswagen Financial Services today operates in 48 markets through its various subsidiaries, shareholdings, and joint ventures. Volkswagen Financial Services is the largest provider of automotive financial services worldwide.

At VWFS Porto, we are proud to foster a gender-equal workplace, where diversity is celebrated, and every individual is provided with equal opportunities to thrive and succeed.

What do we do?

VWFS Porto is a VWFS AG IT hub, and the first outside Germany. Here we will establish a long-term Business & IT company. Our primary goal is to service all European markets in implementing and maintaining contract management systems and another IT projects in other areas. Our focus is on: Core systems, satellite systems (such as document management systems, collection systems) but also extends to integrations, data, and large project organizations. For this we seek a hands-on System Consultant.

Objectives:

As a System Consultant, you will play a key role in ensuring the functional integrity and performance of CMS applications. You will support the business by managing configurations, analysing requirements, resolving incidents, and contributing to continuous improvement. This role blends hands‑on technical work with strategic collaboration across teams and stakeholders.

In this role you will be responsible for:

• Analyse and translate business requirements into functional specifications for CMS.
• Configure CMS applications to align with business needs and optimize workflows.
• Maintain and improve software requirements, user stories, and documentation.
• Support SQL-based configuration and database manipulation tasks.
• Monitor application performance and ensure optimal availability.
• Handle incidents, service requests, and user support tickets.
• Provide post-implementation support and training to end-users.
• Document and track defects, proposing proactive solutions.
• Participate in stakeholder meetings to gather and clarify requirements.
• Assist in CMS demonstrations and presentations.
• Communicate effectively with cross-functional teams and external vendors.
• Support testing activities, including defect tracking and validation.
• Ensure quality delivery of functional changes and releases.
• Coordinate change requests and maintain release calendars.
• Track deployment progress and document release activities.
• Align stakeholders and communicate release schedules.
• Ensure compliance with SLAs and support budget/resource optimization.

We believe that the right profile for this job should have / be:

• Bachelor’s or Master’s degree in Software Engineering, Business Informatics, Computer Science, or related fields.
• 1–3 years of experience in Contract Management Systems or IT roles (internship or junior level).
• Experience in Agile environments (SAFe, Scrum, Kanban) is a plus.
• Basic to intermediate knowledge of CMS platforms and IT systems.
• Proficiency in SQL and database manipulation.
• Familiarity with tools like Jira, Confluence, and MS Office 365.
• Understanding of SDLC and functional analysis principles.
• Strong communication and collaboration abilities.
• Analytical thinking and attention to detail.
• Initiative, accountability, and a team-player mindset.
• Fluency in English (written and spoken); German is a plus.

What we Offer:

• Long-term contract.
• Competitive package including private health insurance, life insurance and meal allowance (pay by meal card).
• Bonuses and benefits depending on performance.
• Schooling allowance and pension scheme.
• Incredible and unique annual company events.
• Opportunity to work on an international project and be part of multicultural and multidisciplinary team.
• Solid performance evaluation and career management methodologies.
• Continuous training – technical and behavioral development.