Swedish Customer Advisor in Lisbon

Cross Border Talents; Oeiras; Presencial; EUR 30 000 - 40 000; Tempo integral

Resumo da oferta

A leading company in the customer support sector seeks a motivated Customer Support Specialist to enhance user experiences. This role involves assisting users across multiple communication channels and requires fluency in Swedish and English. Join a dynamic team where your contributions matter and enjoy benefits like meal allowances and health insurance.

Serviços

Competitive Salary

Meal Allowance

Health and Life Insurance

Onsite Work

Relocation Package

Qualificações

• Fluent in Swedish (C2 level) and English (B2 level).
• 0-1 year of experience in customer support.
• Eager to learn and grow.

Responsabilidades

• Deliver outstanding customer service across various communication channels.
• Resolve technical problems quickly and professionally.
• Build trust by communicating with empathy, patience, and clarity.

Conhecimentos

Leadership

Analytical skills

Communication

Descrição da oferta de emprego

Grow Your Career in Customer Support!

Are you passionate about helping others and making a real difference in their day-to-day experience? We're looking for a motivated and customer-focused Customer Support Specialist to join our dynamic team. If you thrive in fast-paced environments and enjoy meaningful interactions, this role could be your next step forward.

Role Overview:

As a Customer Support Specialist, you’ll assist users through phone, chat, email, and social media, addressing inquiries related to accounts, payments, and technical issues. Your goal will be to deliver a seamless and satisfying support experience with every interaction.

Key Responsibilities:

• Deliver outstanding customer service across various communication channels

• Assist users with tasks like account setup, verification, login issues, and payment troubleshooting

• Resolve technical problems quickly and professionally

• Serve as a reliable contact point, particularly for customers in the sports sector

• Build trust by communicating with empathy, patience, and clarity

• Adhere to company standards to ensure consistent service quality

• Offer suggestions for process improvements and customer journey enhancements

Requirements:

• Fluent in Swedish (C2 level)
• Fluent in English (B2 level)
• EU Citizenship or Portuguese Residency Card
• 0-1 year of experience in customer support
• Strong leadership, analytical, and communication skills
• Eagerness to learn and grow

Why Join Us:

• Competitive Salary: We offer attractive compensation that reflects your skills and experience, recognizing and rewarding your contributions
• Meal Allowance: Enjoy a meal allowance to keep you energized during working hours
• Health and Life Insurance: Benefit from comprehensive coverage to support your well-being.

• Onsite Work: Engage and grow in a collaborative office environment

• Relocation Package: Receive support if relocating to ensure a smooth transition

Ready to take on this exciting opportunity? Apply today, and let’s connect!