Support Engineer

Phiture; Lisboa; Teletrabalho; EUR 30 000 - 45 000; Tempo integral

Resumo da oferta

A leading company is looking for a motivated Support Engineer to join their remote team in Portugal. In this role, you will provide Tier 1 and Tier 2 technical support, helping customers troubleshoot and optimize their use of the platform. The ideal candidate is technically skilled and customer-focused, thriving in a remote environment.

Qualificações

• 2 to 5 years in technical support or customer-facing engineering role.
• Excellent communication skills in English.
• Experience with scripting or basic coding.
• Exposure to CI/CD pipelines or cloud services.

Responsabilidades

• Provide Tier 1 and Tier 2 technical support to customers.
• Diagnose and troubleshoot technical issues.
• Collaborate with product and engineering teams.

Conhecimentos

Problem-Solving

Analytical Thinking

Communication

Ferramentas

Jira

APIs

Cloud Platforms

Debugging Tools

Python

Descrição da oferta de emprego

Location: Remote from Portugal

Contract type: Permanent

Role Overview

My client is looking for a motivated and detail-oriented Support Engineer to join their remote team. You'll serve as the first line of technical support, helping customers troubleshoot issues, optimize usage, and ensure the smooth operation of our platform or services.

This role is ideal for someone who is technically capable, customer-focused, and thrives in a remote-first environment.

Responsibilities

Provide Tier 1 and Tier 2 technical support to customers via email, chat, and video calls

Diagnose and troubleshoot technical issues, including account setup, integrations, or system bugs

Collaborate with product and engineering teams to escalate and resolve complex issues

Document knowledge and solutions in internal systems and customer-facing resources

Assist in improving internal support processes and tooling

Requirements

2 to 5 years of experience in a technical support, help desk, or customer-facing engineering role

Strong problem-solving skills and the ability to think analytically

Familiarity with support ticket systems such as Jira

Basic knowledge of APIs, cloud platforms, and common debugging tools

Excellent written and verbal communication in English

Based in Portugal and eligible to work full-time

Experience with scripting or basic coding such as Python

Exposure to CI/CD pipelines, DevOps practices, or cloud services

Support Engineer

Location: Remote from Portugal

Contract type: Permanent

Requirements

2 to 5 years of experience in a technical support, help desk, or customer-facing engineering role

Strong problem-solving skills and the ability to think analytically

Familiarity with support ticket systems such as Jira

Basic knowledge of APIs, cloud platforms, and common debugging tools

Excellent written and verbal communication in English

Based in Portugal and eligible to work full-time

Experience with scripting or basic coding such as Python

Exposure to CI/CD pipelines, DevOps practices, or cloud services