Suporte de atendimento ao cliente

Bustravel Iceland; Ponta Delgada; Presencial; EUR 25 000 - 35 000; Tempo integral

Resumo da oferta

A leading travel company in the Azores is seeking a Customer Service Agent to be the first point of contact for international travelers. Responsibilities include responding to inquiries, managing reservations, and ensuring a smooth booking experience. Ideal candidates excel in communication and have a background in customer service. Offering competitive salary and training in tourism systems and processes.

Serviços

Competitive salary package

Full training in tourism systems

Career growth opportunities

Supportive work environment

Qualificações

• Excellent communication skills in English (Spanish, German, or French are a strong plus).
• Previous customer service or tourism experience preferred.
• A problem-solving mindset and the ability to remain calm under pressure.

Responsabilidades

• Respond to customer inquiries via email, phone, chat, and social media.
• Manage reservations, changes, and cancellations.
• Collaborate with the operations team to ensure smooth tours.

Conhecimentos

Excellent communication skills in English

Customer service experience

Problem-solving mindset

Tech-savvy with booking systems

Team player

Descrição da oferta de emprego

Job Opening: Customer Service Agent

São Miguel, Azores

About Us

BusTravel Iceland is one of Iceland's leading travel and tour companies, having welcomed visitors from all over the world since 1960. As we grow our presence in the Azores, we're looking for motivated and service-oriented people to join our expanding Customer Service Team.

The Role

As a Customer Service Agent, you’ll be the first point of contact for international travelers. From booking to answering inquiries, you'll be responsible for ensuring that every guest has a smooth and memorable journey—from first contact to the end of their tour.

Key Responsibilities

• Respond to customer inquiries via email, phone, chat, and social media.
• Manage reservations, changes, and cancellations.
• Communicate clearly, professionally, and friendly.
• Collaborate with the operations team to ensure smooth tours.
• Represent BusTravel Iceland with zeal and professionalism.

What We’re Looking For

• Excellent communication skills in English (Spanish, German, or French are a strong plus).
• Previous customer service or tourism experience preferred.
• A problem-solving mindset and the ability to remain calm under pressure.
• Tech-savvy with booking systems and CRM experience (training provided).
• A team player with a positive, proactive attitude.

What We Offer

• Competitive salary package.
• Full training in Icelandic tourism & company systems.
• An international, supportive work environment.
• Career growth opportunities within a fast-expanding travel company.

If you enjoy traveling, assisting others, and being a part of an international team, we'd love to hear from you!

Apply now and join BusTravel Iceland in creating unforgettable experiences for our travelers.

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