Manager, Employee Relations Services

Mastercard; Lisboa; Presencial; EUR 55 000 - 80 000; Tempo integral

Resumo da oferta

Mastercard seeks a Manager, Employee Relations Advisor to join the Global Employee Relations team. You will work with People Business Partners, employment law, and stakeholders to support performance management processes and foster a fair, productive work environment.

You will advise, coordinate investigations, assist with probation decisions, and help train managers on best practices while ensuring compliance with local laws and Mastercard values.

Qualificações

• Strong analytical and fact-based decision-making skills.
• Knowledge of employee relations policies and business practices.
• General knowledge of employment laws and regulations.
• Ability to work in a global, matrixed environment.
• Excellent verbal and written communication skills.

Responsabilidades

• Assist in administration of performance management processes.
• Provide advisory guidance to employees and managers on performance tools.
• Respond to inquiries about performance issues and provide support.
• Assist in resolving performance-related conflicts and concerns.
• Participate in investigations related to performance issues.
• Help ensure performance evaluations are completed accurately and on time.
• Prepare performance-related documentation including Coaching Plans.
• Advise on probation, extensions, and probation failures.
• Coordinate training sessions on performance management best practices.
• Provide policy/process guidance to People Business Partners and managers.
• Partner with internal counsel, compliance and partners to manage employee relations issues.
• Build cross-functional relationships across geographies.

Conhecimentos

Analytical thinking

Decision making

Cross-functional collaboration

Communication skills

Discretion with sensitive information

Change management mindset

Formação académica

Bachelor's Degree

Ferramentas

Microsoft Office Suite

Descrição da oferta de emprego

Our Purpose

Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we’re helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential.

Title And Summary

Manager, Employee Relations Services

Overview

Mastercard is looking for a Manager, Employee Relations Advisor to join its Global Employee Relations team. Working closely with People Business Partners, employment law, compliance, and business stakeholders. The primary focus of this role is to support and assist in the development and administration of our performance management process. The ideal candidate will help foster a positive and productive work environment by ensuring fair and consistent performance management practices. The desired candidate will leverage ER best practices and processes to support our culture of decency and fairness consistent with Mastercard values and local laws.

Role

• Assist in the administration of our performance management process.
• Provide sound guidance (advisory) and support to employees and managers in understanding and using performance management tools and systems.
• Respond to employee and manager inquiries regarding performance issues, providing guidance and support.
• Assist in the resolution of employee conflicts and performance-related concerns.
• Participate in investigations related to performance issues and employee complaints.
• Help to ensure that performance evaluations are completed accurately and on time.
• Assist in the preparation of performance-related documentation, including Coaching Plans.
• Advising People Business Partners and the business on probation, including extensions and probation failures.
• Help coordinate training sessions for managers on performance management best practices.
• Provide advice to People Business Partners, managers and employees about company policies and processes.
• Partner with internal employment counsel, compliance and People Business Partners to effectively manage employee relations issues.
• Establish strong cross-functional relationships at all levels and geographies.
• Demonstrate a change management mindset through identification of opportunities to enhance the employee experience through process improvement and refinement of services; offer potential solutions to drive greater stakeholder satisfaction. Actively engage in change to drive successful execution.
• Demonstrate expected behaviors; identify and escalation issues in an appropriate and timely manner.

All About You

• Strong analytical/fact based decision‑making skills combined with the ability to think innovatively.
• Knowledge of applicable Employee Relations policies/procedures and business practices.
• General knowledge of applicable employment laws and regulations.
• Ability to work in a global, matrixed, and complex business.
• Demonstrates superior judgment and ability to effectively partner and influence across the organization.
• Ability to handle sensitive and confidential information with discretion.
• Ability to multi‑task in a fast‑paced environment with composure.
• Strong organizational/time management skills.
• Excellent verbal and written communication skills.
• Excellent interpersonal skills with demonstrated patience, tact, and respect.
• Exceptional detail and follow‑up skills.
• Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint).
• Bachelor's Degree required.

Corporate Security Responsibility

All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:

• Abide by Mastercard’s security policies and practices;
• Ensure the confidentiality and integrity of the information being accessed;
• Report any suspected information security violation or breach, and
• Complete all periodic mandatory security trainings in accordance with Mastercard’s guidelines.