Sr Provider Manager, EU 3P Compliance - Provider Management

Amazon; Espinho; Presencial; EUR 50 000 - 75 000; Tempo integral

Resumo da oferta

Amazon is seeking a Senior Provider Manager for the EU 3P Compliance team in Espinho, Portugal. This role involves managing provider relationships, enhancing compliance service performance, and implementing strategic initiatives to support sellers. The ideal candidate will possess strong negotiation, project management, and communication skills, along with a background in vendor management or operations.

Qualificações

• Several years of vendor/account management or operations management experience.
• Strong relationship-building skills and experience managing stakeholders.
• Ability to collaborate effectively across multiple time zones.

Responsabilidades

• Manage Provider Account Management across compliance services and regions.
• Define strategies for Provider engagement and account growth.
• Troubleshoot Provider issues and develop mitigation strategies.

Conhecimentos

Negotiation

Project Management

Problem Solving

Communication

Time Management

Formação académica

BS or BA in supply chain, vendor/account management, operations, finance, economics

Ferramentas

M365

SQL

VBA

Descrição da oferta de emprego

Sr Provider Manager, EU 3P Compliance - Provider Management

Over 2 million Sellers across 10 countries list their products on the Amazon Marketplace, forming a critical part of Amazon’s ecosystem to offer the Earth’s largest selection and lowest prices. Sellers provide hundreds of millions of unique products, from Books and Electronics to Apparel and Consumables. Our vision is to build a global marketplace that enables Sellers to list and make their products available worldwide, optimizing inventory placement across multiple countries.

As a Senior Provider Manager within the EU 3P Compliance team, you will join a dynamic team at the forefront of this vision. You will develop and implement initiatives to enhance the performance of compliance service providers across various countries, removing barriers that Sellers face when expanding internationally.

The ideal candidate is comfortable in ambiguous environments, takes ownership of their work, and has a proven track record working with service providers and completing projects. You should be motivated, agile, with strong time management, negotiation, and project management skills. Excellent troubleshooting, problem-solving, and communication skills are essential, along with high attention to detail and a commitment to delivering high-quality results on time. Your experience should demonstrate a customer-first mindset, technical understanding, and the ability to implement changes that positively impact the business.

This role requires a passion for building new business, with a history of successfully delivering initiatives from inception to completion.

Key job responsibilities

1. End-to-end Provider Account Management across all assigned compliance services and regions;
2. Define strategies for Provider engagement, driving scale and account growth aligned with organizational vision;
3. Ensure Provider engagement, program, and technical readiness for transition to the compliance services vision;
4. Maintain contracts and payments in line with compliance and commercialization strategies;
5. Prepare Providers for integration with Amazon technology where applicable;
6. Troubleshoot Provider issues and develop mitigation strategies to protect Amazon’s reputation;
7. Support Provider development strategies aligned with their growth ambitions;
8. Gather and relay inputs and requirements to Product teams to improve Seller and Provider experience;
9. Report progress through Monthly Business Reviews (MBR), Quarterly Business Reviews (QBR), and Weekly Program Reviews (WPR).

Minimum qualifications:

• BS or BA in supply chain, vendor/account management, operations, finance, economics, or related fields;
• Several years of vendor/account management or operations management and continuous improvement experience;
• Strong relationship-building skills and experience managing stakeholders across functions;
• Excellent communication skills for interacting with diverse groups, including developers and senior leaders;
• Ability to collaborate effectively across multiple time zones and locations.

Preferred qualifications:

• MBA from a leading business school;
• Experience in vendor/account management for online services or technical products;
• Knowledge of M365, SQL, and/or VBA, or willingness to learn;
• Entrepreneurial spirit and a track record of delivering results in fast-paced environments;
• Experience developing end-to-end processes and executing business strategies with senior leadership.

Amazon is an equal opportunity employer. We value diversity and make hiring decisions based on experience and skills. We prioritize privacy and data security. For accommodations during the application process, visit this link.