Spanish-Speaking Search Engine Support Specialist (Athens)

Mercier Consultancy Group; Portugal; On-site; EUR 16,000 - 23,000; Full time

Benefits offered by this job

Health Insurance

Fully Paid Relocation Package (flight,

Fully Paid Training

Monthly Performance Bonus/13th & 14th薪

Job summary

Mercier Consultancy Group is seeking a Spanish-speaking Search Engine Customer Expert to join its team in Athens, Greece. You will deliver world-class support for search engine products and manage inquiries while collaborating with international teams to optimize workflows and ensure service levels.

The role requires native or fluent Spanish, a valid EU passport, and prior customer support experience. A relocation package, health insurance, and a fully paid training program are provided, along

Qualifications

• Native or fluent Spanish (spoken and written).
• Valid EU passport (mandatory).
• Previous experience in a professional Customer Support Services role is considered a significant asset for this position.
• Strong digital literacy and a passion for technology and internet services.
• Excellent communication skills and a customer-centric mindset.
• Ability to thrive in a multicultural environment and relocate to Athens, Greece.

Responsibilities

• Provide world-class support to users regarding search engine products and service inquiries.
• Maintain high levels of customer satisfaction through professional communication and effective problem-solving within the Customer Support Services sector.
• Navigate complex digital platforms to provide accurate information and troubleshooting assistance.
• Collaborate with international teams to optimize support workflows and maintain service level agreements.
• Address user feedback and contribute to the ongoing improvement of search engine performance protocols.
• Document interactions in the CRM system to ensure accurate records and data integrity for future support cycles.

Skills

Spanish fluency

Customer service

Communication skills

Digital literacy

Tools

CRM software

Job description

Mercier Consultancy Group is seeking a Spanish-speaking Search Engine Customer Expert to join its team in Athens, Greece. You will deliver world-class support for search engine products and manage inquiries while collaborating with international teams to optimize workflows and ensure service levels.

The role requires native or fluent Spanish, a valid EU passport, and prior customer support experience. A relocation package, health insurance, and a fully paid training program are provided, along