Spanish Retention Advisor for an online travel agency - Lisbon, Portugal

Sitel; Lisboa; Presencial; EUR 20 000 - 30 000; Tempo integral

Resumo da oferta

A global customer service company in Lisbon is seeking a Spanish Customer Support representative. The role involves providing top-notch service and support to customers, developing retention strategies, and resolving issues promptly. Ideal candidates must speak Spanish at a native level and have strong English communication skills. Competitive wages, training, and a relocation package are offered.

Serviços

Competitive wages

Relocation package

Paid professional training

Employee discounts

Private healthcare & dental insurance (after six months)

Growth opportunities

Fun company-wide initiatives

Job stability

Excellent work culture

Qualificações

• Must hold EU citizenship or a valid work permit for Portugal.
• Be a local candidate or willing to relocate to Lisbon, Portugal.

Responsabilidades

• Provide exceptional service to customers and handle inquiries.
• Develop and implement customer retention strategies.
• Identify and solve customer issues effectively.
• Foster a positive and motivating environment.

Conhecimentos

Spanish proficiency (C2)

English proficiency (C1)

Excellent communication skills

Experience in customer retention campaigns

Proficient in CRM systems

Positive attitude

Sales experience

Creative problem-solving

Customer-first mindset

Flexibility and adaptability

Descrição da oferta de emprego

Overview

Come and work with us. Are you Spanish native or fluent with strong English communication skills? Looking to make your career in a multicultural environment in the sunny and happy Lisbon? So we have the perfect opportunity for you!

Your future project: join our Spanish Customer Support team.

Our client is one of the largest online travel agencies worldwide, with more than 20M customers.

Responsibilities

• Comply with the company’s policies and procedures to meet statutory, quality and business requirements within the overall strategy and objectives
• Responsible for dealing with all customer enquiries ensuring the highest levels of service are provided to Customers
• Provide updates, offer assistance, and ensure their satisfaction with the service
• Develop and execute strategies to engage and retain customers through targeted retention campaigns
• Implement strategies to encourage membership renewal, highlighting the value and benefits of continued subscription
• Quickly understand complex issues and identify the root causes of problems
• Develop and implement effective solutions to address customer queries and concerns
• Proactively identify opportunities to enhance the customer experience in the travel and hospitality industry
• Exhibit a positive and enthusiastic attitude in all customer interactions and team collaborations
• Foster a motivating and uplifting environment for both customers and colleagues
• Demonstrate resilience and take full ownership of tasks and outcomes
• Apply established policies and procedures to resolve customer issues effectively
• Exhibit flexibility and a positive mindset in adapting to constant changes and new challenges
• Embrace change as an opportunity for growth and improvement within the role and organization

Qualifications

• Native or proficient level of Spanish (C2)
• Advanced level of English (at least C1) both verbal and written
• Excellent listening and written/oral communication skills in supported languages
• Previous experience with retention campaigns, demonstrating the ability to engage and retain customers
• Consistently achieve and maintain high customer satisfaction scores, reflecting the dedication to deliver exceptional service and ensuring positive customer experiences
• Proficient use of computers, email, internet, browsers, and order management/CRM systems
• A positive and enthusiastic attitude
• Proven experience in sales, with proven experience in engaging and persuading customers effectively
• Ownership and Responsibility while being resilient and able to positively influence outcomes
• Creative Problem Solving by applying established policies, procedures, and tactics, thinking outside the box when established methods are insufficient
• A customer-first mindset is essential
• Be committed to honest communication, avoiding any misleading information or tactics that could damage trust
• Ability to address concerns, answer questions, and resolve issues promptly is crucial for maintaining customer satisfaction and loyalty
• Flexibility and adaptability to constant changes
• Must hold EU citizenship or a valid work permit for Portugal
• Be a local candidate or willing to relocate to Lisbon, Portugal

Benefits

• Competitive wages
• Relocation package
• Paid professional training
• Employee discounts
• Private healthcare & dental insurance (after six months of employment)
• Growth opportunities through various development programs
• Fun and engaging company-wide initiatives, including our EverBetter wellness program
• Job stability
• Life-long skills and experience
• Excellent work culture

Go further with Foundever

We believe in memorable associate experiences. Here, you can improve your quality of life and grow your career.

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