Spanish Airline Customer Support in Lisbon - Fixed Shifts

Cross Border Talents; Oeiras; Presencial; EUR 25 000 - 35 000; Tempo integral

Resumo da oferta

A leading customer support agency in Lisbon is seeking an Airline Support Specialist to assist passengers with bookings and inquiries. The ideal candidate will be fluent in Spanish and English, with strong communication skills. This role offers a competitive salary, performance bonuses, and a supportive onsite work environment.

Serviços

Competitive Salary

Language Bonus

Performance Bonus

Health & Life Insurance

Onsite Work Environment

Qualificações

• Fluent in Spanish (C2 level) and English (B2 level).
• Strong communication, analytical, and interpersonal skills.
• 0–1 year of experience in customer support.

Responsabilidades

• Deliver professional assistance via phone, email, chat, and social channels.
• Support passengers with bookings, flight changes, and cancellations.
• Keep accurate records of customer interactions and solutions.

Conhecimentos

Spanish fluency

English fluency

Communication skills

Analytical skills

Interpersonal skills

Descrição da oferta de emprego

Overview

Launch Your Career in Airline Customer Support!

Are you passionate about travel and driven to deliver outstanding customer service? Step into the role of Airline Support Specialist and assist passengers worldwide while building valuable experience in the dynamic aviation industry.

Responsibilities

• Deliver professional, timely assistance via phone, email, chat, and social channels
• Support passengers with bookings, flight changes, and cancellations
• Clearly communicate policies on fares, baggage, and special services
• Provide information on check-in, boarding, and travel requirements
• Suggest routes, upgrades, and tailored travel solutions
• Collaborate with internal teams to resolve complex cases
• Keep accurate records of customer interactions and solutions
• Stay up to date with airline policies, promotions, and industry regulations
• Participate in regular training to sharpen skills and advance in the role

Qualifications

• Spanish fluency (C2 level)
• English fluency (B2 level)
• EU citizenship or Portuguese Residency Card
• 0–1 year of experience in customer support
• Strong communication, analytical, and interpersonal skills
• Eagerness to learn and develop

Benefits

• Competitive Salary that values your skills and effort
• Language Bonus for your Italian proficiency
• Performance Bonus based on results
• Health & Life Insurance for your peace of mind
• Onsite Work Environment fostering growth and collaboration

Ready to start your journey with the International Airline Support Project? Apply today and let your career take flight!