Spanish Airline Customer Support in Lisbon - Fixed Shifts

Cross Border Talents; Lisboa; Presencial; EUR 25 000 - 35 000; Tempo integral

Resumo da oferta

A travel support company in Lisbon is looking for a Customer Support Specialist to assist travelers with inquiries regarding flights, cancellations, and regulations. Fluency in Spanish and English is essential along with good communication and analytical skills. The role offers competitive salary, language bonuses, and health insurance in a collaborative onsite environment.

Serviços

Competitive Salary

Language Bonus

Performance Bonus

Health & Life Insurance

Onsite Work Environment

Qualificações

• Fluency in Spanish at C2 level required for effective communication.
• Fluency in English at B2 level necessary for customer interactions.
• Strong communication, analytical, and interpersonal skills essential.

Responsabilidades

• Deliver professional assistance via various communication channels.
• Support passengers with bookings, flight changes, and cancellations.
• Clearly communicate policies on fares and baggage.

Conhecimentos

Spanish fluency (C2 level)

English fluency (B2 level)

Strong communication skills

Analytical skills

Interpersonal skills

Descrição da oferta de emprego

Role Overview

In this role, you’ll be the first point of contact for travelers, managing inquiries about flight bookings, schedule adjustments, cancellations, and travel regulations across phone, email, chat, and social media. You’ll guide customers through booking options, explain fares and baggage rules, and ensure a seamless travel experience. With full training and ongoing development, you’ll join a motivated team focused on providing world-class support.

Key Responsibilities

• Deliver professional, timely assistance via phone, email, chat, and social channels
• Support passengers with bookings, flight changes, and cancellations
• Clearly communicate policies on fares, baggage, and special services
• Provide information on check-in, boarding, and travel requirements
• Suggest routes, upgrades, and tailored travel solutions
• Collaborate with internal teams to resolve complex cases
• Keep accurate records of customer interactions and solutions
• Stay up to date with airline policies, promotions, and industry regulations
• Participate in regular training to sharpen skills and advance in the role

Requirements

• Spanish fluency (C2 level)
• English fluency (B2 level)
• EU citizenship or Portuguese Residency Card
• 0–1 year of experience in customer support
• Strong communication, analytical, and interpersonal skills
• Eagerness to learn and develop

Why Join Us

• Competitive Salary that values your skills and effort
• Language Bonus for your Italian proficiency
• Performance Bonus based on results
• Health & Life Insurance for your peace of mind
• Onsite Work Environment fostering growth and collaboration

Ready to start your journey with the International Airline Support Project? Apply today and let your career take flight!