Spanish Airline Customer Support in Lisbon

Cross Border Talents; Oeiras; Presencial; EUR 20 000 - 30 000; Tempo integral

Resumo da oferta

A dynamic travel support agency in Lisbon is seeking an Airline Support Specialist to assist passengers with flight bookings and inquiries. You will handle communication via phone, email, and chat, ensuring a smooth travel experience for customers. The ideal candidate is fluent in Spanish and English, possesses strong communication skills, and is eager to learn. This role offers a competitive salary, performance bonuses, and health insurance.

Serviços

Competitive Salary

Language Bonus

Performance Bonus

Health & Life Insurance

Onsite Work Environment

Qualificações

• 0–1 year of experience in customer support.
• Eager to learn and develop.

Responsabilidades

• Deliver professional assistance via multiple channels.
• Support passengers with bookings and changes.
• Communicate policies on fares and special services.
• Provide information on travel requirements.
• Suggest routes and tailored travel solutions.

Conhecimentos

Spanish fluency

English fluency

Communication skills

Analytical skills

Interpersonal skills

Descrição da oferta de emprego

Overview

Are you passionate about travel and driven to deliver outstanding customer service? Step into the role of Airline Support Specialist and assist passengers worldwide while building valuable experience in the dynamic aviation industry.

Role Overview: In this role, you’ll be the first point of contact for travelers, managing inquiries about flight bookings, schedule adjustments, cancellations, and travel regulations across phone, email, chat, and social media. You’ll guide customers through booking options, explain fares and baggage rules, and ensure a seamless travel experience. With full training and ongoing development, you’ll join a motivated team focused on providing world-class support.

Responsibilities

• Deliver professional, timely assistance via phone, email, chat, and social channels
• Support passengers with bookings, flight changes, and cancellations
• Clearly communicate policies on fares, baggage, and special services
• Provide information on check-in, boarding, and travel requirements
• Suggest routes, upgrades, and tailored travel solutions
• Collaborate with internal teams to resolve complex cases
• Keep accurate records of customer interactions and solutions
• Stay up to date with airline policies, promotions, and industry regulations
• Participate in regular training to sharpen skills and advance in the role

Requirements

• Spanish fluency (C2 level)
• English fluency (B2 level)
• EU citizenship or Portuguese Residency Card
• 0–1 year of experience in customer support
• Strong communication, analytical, and interpersonal skills
• Eagerness to learn and develop

Why Join Us

• Competitive Salary that values your skills and effort
• Language Bonus for your Italian proficiency
• Performance Bonus based on results
• Health & Life Insurance for your peace of mind
• Onsite Work Environment fostering growth and collaboration

Ready to start your journey with the International Airline Support Project? Apply today and let your career take flight!