Solutions Consultant - French speaking

Zendesk; Lisboa; Presencial; EUR 35 000 - 65 000; Tempo integral

Resumo da oferta

A leading company is seeking a Solutions Consultant to drive customer satisfaction in Lisbon. The role requires a combination of technical acumen and sales expertise, alongside fluency in Business French. Ideal candidates will possess strong communication and problem-solving skills, helping prospects understand and implement software solutions.

Qualificações

• 3+ years of Presales experience required.
• Experience mapping customer requirements to software solutions.
• Knowledge of AI technologies, LLM, ChatGBT is a plus.

Responsabilidades

• Responsible for all technical, solution, and competitive aspects of the sales cycle.
• Act as a technical bridge between Sales team and prospects.
• Manage technical relationships with prospects to drive customer happiness.

Conhecimentos

Fluent Business French

Interpersonal Skills

Communication Skills

Presentation Skills

Problem Solving Skills

Formação académica

Bachelor’s degree or equivalent work experience

Ferramentas

SaaS Business applications

Descrição da oferta de emprego

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Solutions Consultant - French speaking, Lisbon

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Client:

Location:

Lisbon, Portugal

Job Category:

Other

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EU work permit required:

Yes

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Job Reference:

7de0eb61bb3f

Job Views:

4

Posted:

24.06.2025

Expiry Date:

08.08.2025

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Job Description:

Job Description

The Solutions Consultant is responsible for all technical, solution, and competitive aspects of the Zendesk sales cycle. As an SC you are both sales focused and technically savvy. You will be successful in selling to buyers across market segments in a high volume/velocity environment and convincing senior executives of the technical merits of the software solution. You will work in conjunction with Sales, Marketing, and Product Managers, to be the technical bridge between our Sales team and their prospects.

You will take ownership of the prime technical relationship with our prospects to drive customer happiness by proactively managing and delivering technical information to our customers both onsite and virtual,

Requirements

3+ years of Presales experience

Fluent Business French is essential

Experience mapping customer requirements to software solutions

Good interpersonal, communication, persuasion, presentation and writing skills

Experience scoping, leading, and executing customer Proof of Concepts

Knowledge of SaaS Business applications

Outstanding problem solving skills, including the ability to meet a business requirement with a technical solution

You have superior solution scoping abilities, using our existing solution and influencing new product development

Bachelor’s degree or equivalent work experience

Some travel may be required

You have an obvious passion and people skills

Required language skills here

Desired Skills

Awareness of CCaaS and peripheral technologies

Previous consulting experience implementing enterprise class software solutions.

Broad knowledge of one or more of the following

Customer Service software

ITSM

Workforce Management

QA

Integration & middleware

Understanding and awareness of how AI is impacting the customer service business

Experience in AI technologies, LLM, ChatGBT, etc.

Domain expertise in specific industries

Understanding of developing reference architecture in support of client solutions

Hybrid: In this role, our hybrid experience is designed at the team level to give you a rich onsite experience packed with connection, collaboration, learning, and celebration - while also giving you flexibility to work remotely for part of the week. This role must attend our local office for part of the week. The specific in-office schedule is to be determined by the hiring manager.