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A leading company is seeking a Solutions Consultant to drive customer satisfaction in Lisbon. The role requires a combination of technical acumen and sales expertise, alongside fluency in Business French. Ideal candidates will possess strong communication and problem-solving skills, helping prospects understand and implement software solutions.
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Lisbon, Portugal
Other
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Yes
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7de0eb61bb3f
4
24.06.2025
08.08.2025
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The Solutions Consultant is responsible for all technical, solution, and competitive aspects of the Zendesk sales cycle. As an SC you are both sales focused and technically savvy. You will be successful in selling to buyers across market segments in a high volume/velocity environment and convincing senior executives of the technical merits of the software solution. You will work in conjunction with Sales, Marketing, and Product Managers, to be the technical bridge between our Sales team and their prospects.
You will take ownership of the prime technical relationship with our prospects to drive customer happiness by proactively managing and delivering technical information to our customers both onsite and virtual,
Requirements
3+ years of Presales experience
Fluent Business French is essential
Experience mapping customer requirements to software solutions
Good interpersonal, communication, persuasion, presentation and writing skills
Experience scoping, leading, and executing customer Proof of Concepts
Knowledge of SaaS Business applications
Outstanding problem solving skills, including the ability to meet a business requirement with a technical solution
You have superior solution scoping abilities, using our existing solution and influencing new product development
Bachelor’s degree or equivalent work experience
Some travel may be required
You have an obvious passion and people skills
Required language skills here
Desired Skills
Awareness of CCaaS and peripheral technologies
Previous consulting experience implementing enterprise class software solutions.
Broad knowledge of one or more of the following
Customer Service software
ITSM
Workforce Management
QA
Integration & middleware
Understanding and awareness of how AI is impacting the customer service business
Experience in AI technologies, LLM, ChatGBT, etc.
Domain expertise in specific industries
Understanding of developing reference architecture in support of client solutions
Hybrid: In this role, our hybrid experience is designed at the team level to give you a rich onsite experience packed with connection, collaboration, learning, and celebration - while also giving you flexibility to work remotely for part of the week. This role must attend our local office for part of the week. The specific in-office schedule is to be determined by the hiring manager.