Social Media Customer Care Specialist (French B2/C1 + English)

Cross Border Talents; Porto; Presencial; EUR 25 000 - 35 000; Tempo integral

Resumo da oferta

A leading international customer service provider is seeking motivated French speakers to join their team in Porto. The role involves providing frontline support for a global platform, addressing concerns efficiently in a KPI-driven environment. Suitable candidates should have customer service experience and be flexible for rotating shifts. Training is provided, along with relocation support.

Qualificações

• Fluent in French (B2/C1) and English.
• Previous experience in customer service.
• Familiarity with KPIs is essential.
• Flexibility to work rotating shifts.

Responsabilidades

• Handle customer requests and complaints via phone, chat, and email.
• Provide accurate guidance and solutions while maintaining a professional tone.
• Achieve and exceed KPIs related to efficiency, resolution quality, and satisfaction.
• Escalate challenging cases when necessary, ensuring proper follow-up.
• Act as a brand ambassador, maintaining a positive and supportive customer experience.

Descrição da oferta de emprego

Overview

For Global Services & Support project, we are looking for motivated French speakers (B2/C1) Customer Care Specialists to join our Porto team. You will provide frontline support to users of a leading global platform, ensuring their concerns are addressed quickly and accurately. This is a great opportunity for candidates who are passionate about customer service and thrive in a KPI-driven environment.

Job Details

• Project: Global Tech Services & Solutions, Global Services & Support division
• Location: Porto, Portugal
• Start date: 30/Oct/2025 (initial company-paid training period provided)
• Work Model: On-Site (relocation support provided)
• Schedule: Monday to Sunday, 10:00 to 19:00. Possible extension beyond 09:00 to 21:00 (rotative shifts). 40 hrs/week, 8 hrs/day
• Days Off: 2 rotating days

Requirements

• French B2/C1 + English proficiency
• Previous Customer Service background
• Familiarity with KPIs
• Flexibility to work rotative shifts

Responsibilities

• Handle customer requests and complaints via phone, chat, and email.
• Provide accurate guidance and solutions while maintaining a professional tone.
• Achieve and exceed KPIs related to efficiency, resolution quality, and satisfaction.
• Escalate challenging cases when necessary, ensuring proper follow-up.
• Act as a brand ambassador, maintaining a positive and supportive customer experience.