SNOC Engineer Support

hrhub; Porto; Presencial; EUR 42 000 - 65 000; Tempo integral

Resumo da oferta

Euronext in Porto is seeking a SNOC Engineer to provide level 1/2 technical support for its infrastructures, focusing on security operations and IT resilience across market operations. The role is based in Porto with a 24/7 shift pattern and requires collaboration with colleagues across Euronext locations.

You will monitor security alerts, investigate incidents, manage changes, and triage tickets while adhering to SLAs.

Qualificações

• Experience in Security Operations Center or equivalent training.
• Hands-on with security monitoring tools (DarkTrace, CrowdStrike, GuardDuty).
• Solid understanding of networking protocols TCP/IP, DNS, NTP/PTP, OSPF, BGP, MPLS.
• Troubleshooting in multi-vendor environments (Juniper, Cisco, Arista, Check Point, Fortinet).
• Willingness to rapidly learn new technologies and communicate effectively.

Responsabilidades

• Respond to alerts following established processes and SLAs.
• Troubleshoot security alerts and implement solutions.
• Manage security-related changes per change management processes.
• Handle, track, review, and escalate tickets.
• Prioritize tasks to meet SLAs and improve services.

Conhecimentos

Security Operations

Threat monitoring

Networking fundamentals

Multi-vendor support

Communication skills

Incident response

Learning agility

Ferramentas

DarkTrace

CrowdStrike

GuardDuty

Juniper

Cisco

Arista

Check Point

Fortinet

Descrição da oferta de emprego

Join Euronext as a SNOC Engineer Support

To deliver level 1/2 technical support for the infrastructures of multiple entities, ensuring the continuity and reliability of Euronext's business operations. The disciplines include Network and Security. The selected candidate will be part of a team based in Porto covering all market operational hours (shift system in a 24/7 operation) and will work in a high-tech learning environment with colleagues across all Euronext locations. The disciplines include primary focus on IT security with the main goal of monitoring, analyzing and protecting the company and its assets from any kind of security threats such as cyber-attacks, data threats, viruses, malware, etc.

Key Responsibilities

• Respond promptly following processes to alerts on the monitoring tools
• Troubleshooting security alerts, researching specific solutions and delivering solutions
• Managing security changes in accordance with any required change management process
• The ability to handle, track, review, and orchestrate the tickets received
• Be able to prioritize tasks in accordance with SLAs
• Work with team to identify service improvements to process and procedure
• Proactively identify, own, and escalate any issue or problem that could impact the services - The ability to quickly engage InfoSec challenges

Profile and skills: Technical Expertise

• Experience working on Security Operations Center or equivalent technical training in the area
• Practical knowledge of security monitoring tools DarkTrace, CrowdStrike, GuardDuty, etc
• Solid understanding of fundamental networking protocols and technologies TCP/IP, DNS, PTP/NTP, OSPF, BGP, MPLS,...
• Troubleshooting experience with multi-vendor environments, including Juniper: Cisco, Arista, Check Point, Fortinet Learning & Communication
• Ability and willingness to rapidly learn new technologies, platforms, and products, often with minimal formal training
• Strong communication skills, able to explain technical issues clearly and accurately to both internal teams and external stakeholders

Desirable Skills

• Understanding of the ITIL framework and related operational processes
• Experience with scripting languages such as Shell, Perl, PHP, or Python for automation or tool integration

Soft Skills & Work Approach

• Ability to collaborate effectively within a team environment
• Hands-on mindset combined with a structured, organized approach to tasks
• Strong ability to multi-task, prioritize, and adapt to changing operational demands
• High level of awareness and interest in emerging technologies
• Strong troubleshooting and analytical problem-solving abilities
• Ability to work both independently and collaboratively as required
• Effective communication and interpersonal skills
• Strong organizational and time-management skills

Working with us means:

• Joining a collaborative and innovative team at the forefront of capital markets technology
• Access to continuous learning and professional development opportunities
• Contributing to impactful projects in a dynamic, international environment

Euronext Values

Unity

• We respect and value the people we work with
• We are unified through a common purpose
• We embrace diversity and strive for inclusion

Integrity

• We value transparency, communicate honestly and share information openly
• We act with integrity in everything we do
• We don't hide our mistakes, and we learn from them

Agility

• We act with a sense of urgency and decisiveness
• We are adaptable, responsive and embrace change
• We take smart risks

Energy

• We are positively driven to make a difference and challenge the status quo
• We focus on and encourage personal leadership
• We motivate each other with our ambition

Accountability

• We deliver maximum value to our customers and stakeholders
• We take ownership and are accountable for the outcome
• We reward and celebrate performance

We are proud to be an equal opportunity employer. We do not discriminate against individuals on the basis of race, gender, age, citizenship, religion, sexual orientation, gender identity or expression, disability, or any other legally protected factor. We value the unique talents of all our people, who come from diverse backgrounds with different personal experiences and points of view and we are committed to providing an environment of mutual respect.

Additional Information

This job description is only describing the main activities within a certain role and is not exhaustive. It does not prevent to add more tasks, projects.