Service Now Administrator

Tilray Brands, Inc.; Cantanhede; Presencial; EUR 30 000 - 40 000; Tempo integral

Resumo da oferta

A leading global cannabis-lifestyle company in Coimbra is seeking a motivated ServiceNow Administrator to maintain and enhance their ServiceNow platform. This autonomous role involves platform configuration, incident resolution, and collaboration with global teams. The ideal candidate should have a degree in Computer Science or equivalent experience in ServiceNow administration, alongside strong ITIL knowledge. Join a team dedicated to making a positive impact through technology.

Qualificações

• Detail-oriented and capable of working autonomously.
• Experience with Performance Analytics, CMDB, and Flow Designer.
• Strong understanding of enterprise IT operations.

Responsabilidades

• Manage and configure core ServiceNow modules.
• Monitor platform performance and execute audits.
• Collaborate with stakeholders to define the ServiceNow roadmap.
• Support internal IT teams with training on ServiceNow.
• Address incidents and service requests in a timely manner.

Conhecimentos

Fluent in English

ITIL practices knowledge

ServiceNow integrations

Scripting (JavaScript, Glide API)

Performance Analytics

Formação académica

University degree in Computer Science

3+ years of ServiceNow administration experience

Ferramentas

ServiceNow

Microsoft Teams

Azure AD

Workday

Descrição da oferta de emprego

Tilray Brands is a leading global cannabis-lifestyle and consumer packaged goods company with operations in Canada, the United States, Europe, Australia, and Latin America that is changing people's lives for the better – one person at a time – by inspiring and empowering the worldwide community to live their very best life by providing them with products that meet the needs of their mind, body, and soul and invoke a sense of wellbeing. Tilray’s mission is to be the trusted partner for its patients and consumers by providing them with a cultivated experience and health and wellbeing through high-quality, differentiated brands and innovative products. A pioneer in cannabis research, cultivation, and distribution, Tilray’s unprecedented production platform supports over 20 brands in over 20 countries, including comprehensive cannabis offerings, hemp-based foods, and alcoholic beverages.

Looking to develop your career at the forefront of a rapidly expanding industry?

Ready to apply your talents to make a positive difference in the lives of patients around the globe?

We are seeking a highly motivated and independent ServiceNow Administrator to join our IT team. This role is pivotal in maintaining the health of our ServiceNow platform, supporting daily operations, driving the platform’s strategic roadmap, and maximizing the platform’s capabilities particularly in service analytics and work efficiency/automation.

The ideal candidate will be proactive, detail-oriented, and capable of working autonomously while collaborating across global teams.

Job Description

Role and Responsibilities

Platform Administration & Maintenance

• Manage and configure core ServiceNow modules including Incident, Change, Request, Problem, Agent Assist, Asset, and Knowledge Management.
• Monitor platform performance and execute platform account controls/audits.
• Maintain platform integrations, active modules, and catalog items.
  
  
  

Roadmap & Development

• Collaborate with stakeholders to define and execute the ServiceNow roadmap.
• Implement new catalog items, workflows, playbooks, and integrations.
• Participate in platform upgrades and feature releases, ensuring minimal disruption to operations.
  
  
  

Knowledge & Training

• Support internal IT teams by training key staff on ServiceNow usage and best practices.
• Contribute to knowledge base articles and documentation for platform processes.
  
  
  

Operational Support

• Address incidents and service requests, ensuring timely resolution and stakeholder communication.
• Lead change requests and implementation tasks for platform enhancements.
  
  
  

Qualifications And Education Requirements

• Fluent in English.
• University degree in Computer Science, Information Systems, Information Technology or 3+ years of hands-on experience in ServiceNow administration.
• Strong understanding of ITIL practices and enterprise IT operations.
• Experience with ServiceNow integrations (e.g., Microsoft Teams, Azure AD, Workday).
• ServiceNow Certified System Administrator (CSA) or higher.
• Experience with Performance Analytics, CMDB, and Flow Designer.
• Familiarity with scripting (JavaScript, Glide API) and automation tools.