Service Management Senior Specialist

EDP; Lisboa; Presencial; EUR 45 000 - 60 000; Tempo integral

Resumo da oferta

EDP, a global energy company, is hiring a Service Management Senior Specialist in Lisbon. You will monitor service performance, ensure SLA compliance, analyze data, update the service catalogue and lead governance rituals with key stakeholders.

Requirements include a degree in Management or Economics, strong analytical skills, MS Excel and PowerPoint, English fluency, knowledge of Power BI, and experience with ticketing tools. Spanish language is a plus.

Qualificações

• Degree in Management, Economics, or related field.
• Strong analytical abilities and proficiency in Excel and PowerPoint.
• Excellent communication and stakeholder management skills.
• Fluency in English is mandatory.
• Experience or interest in Service Management.
• Team player with proactive mindset and continuous improvement attitude.
• Knowledge of Power BI and ticketing tools is a plus.

Responsabilidades

• Monitor service performance and ensure SLA compliance.
• Analyze data and identify deviations.
• Keep service catalogue updated and aligned with operating model.
• Lead service management governance rituals with stakeholders.
• Monitor service quality and collaborate with internal GBS teams.

Conhecimentos

English fluency

Analytical skills

MS Excel

PowerPoint

Stakeholder mgmt

Team spirit

Autonomous

Continuous improvement

Spanish

Formação académica

Degree in Management or Economics

Ferramentas

Power BI

Ticketing tools

Descrição da oferta de emprego

We are EDP, a global energy company present in around 29 markets with a particular emphasis on renewable energies. With more than 45 years of experience, we have been consolidating a relevant presence on the world energy scene based on the commitment to be all-green by 2030, leading the energy transition. With more than 13,000 employees around the world, we are committed to using our energy and heart to drive a better tomorrow.

Our Service & Partner Management team intends to recruit a Service Management Senior Specialist.

What you will do:

• Monitor service performance and ensure compliance with SLAs within the Global Business Services (GBS) service catalogue
• Analyse data and identify performance deviations
• Keep the service catalogue updated and aligned with the operating model
• Drive service management governance rituals and follow-up meetings with key stakeholders
• Monitor the quality of services delivered
• Work closely with internal GBS teams

Employment Type:

Full-time

Work Site:

Lisbon

What are we looking for (key skills):

• Degree in Management, Economics, or other financial-related fields
• Strong analytical skills, proficiency in MS Excel and PowerPoint
• Good communication skills and stakeholder management ability
• Fluency in English (mandatory)
• Experience and/or interest in Service Management
• Team spirit and a collaborative mindset
• Proactive, autonomous, and continuous improvement mindset
• Proficiency/experience in Power BI
• Knowledge of Spanish
• Experience with ticketing tools (back-office perspective)

More than academic knowledge and technical skills, we are looking for ambitious people who are enthusiastic about the future and who bring human skills aligned with our purpose.

Equal opportunities for all

Our vision is that each person combines their unique characteristics and experiences to fulfill our mission of creating new energy for the planet. We are an inclusive employer, ensuring all candidates are treated fairly throughout the recruitment process. We welcome and value all people, and we are committed to fostering a sense of belonging for each person who is part of the EDP group.

Need more reasons to apply?

As a top employer we:

• Empower our employees through a positive and innovative work environment that promotes collaboration and agile decision-making;
• Respect and value each person, providing a flexible, healthy, and inclusive workplace with a range of attractive benefits;
• Provide a meaningful work experience and prepare our people for future challenges through different opportunities for development and internal mobility;

Our efforts have resulted in several distinctions over time, highlighting the EDP group's strong positioning and its dedication and commitment to attracting and retaining the best talent:

• Top employer certification by Top Employers Institute
• Part of the Bloomberg Gender-Equality Index
• Top 100 Workplaces by Houston Chronicle

Discover our tips to enhance your performance during the recruitment process and apply until 24/09/2026 if you think you are the right fit for this opportunity.