Service Engineer

Jobtailor; Lisboa; Presencial; EUR 35 000 - 55 000; Tempo integral

Resumo da oferta

Jobtailor in Lisbon seeks a field service engineer to perform commissioning, troubleshooting, maintenance, upgrades, and repairs on complex industrial systems. You will work on-site at customer sites, solving technical challenges and ensuring compliance with safety and quality standards.

The role requires strong knowledge of automation and control systems, readiness to travel, and the ability to explain technical details to customers.

Qualificações

• 5–10 years of hands-on field service experience in industrial/electrical/automation environments.
• Experience with complex installations, commissioning, and lifecycle service activities.
• Willingness to travel frequently and work on customer sites.

Responsabilidades

• Perform advanced commissioning, troubleshooting, maintenance, upgrades, and repairs on complex systems and equipment.
• Diagnose root causes of technical issues and implement effective corrective and preventive actions.
• Execute service activities in compliance with technical standards, quality requirements, and safety regulations.
• Act as a trusted technical interface for customers during service execution and after-service follow-up.
• Support customer training, technical briefings, and on-site guidance when required.
• Provide clear technical explanations, recommendations, and improvement proposals to customers.
• Ensure service activities comply with all Health and Safety internal procedures, contractual requirements, and regulatory standards.
• Provide technical input for service quotations, upgrades, and retrofit opportunities.
• Coordinate with service coordinators, project managers, engineering, and supply chain to ensure efficient execution.
• Act as the main point of contact for customers, maintaining strong relationships, and ensuring high levels of customer satisfaction.

Conhecimentos

Automation systems

Electrical schematics

Customer-facing

On-site troubleshooting

Documentation

Ferramentas

MicroSCADA

PLC programming

Descrição da oferta de emprego

• Perform advanced commissioning, troubleshooting, maintenance, upgrades, and repairs on complex systems and equipment.
• Diagnose root causes of technical issues and implement effective corrective and preventive actions.
• Execute service activities in compliance with technical standards, quality requirements, and safety regulations.
• Act as a trusted technical interface for customers during service execution and after-service follow-up.
• Support customer training, technical briefings, and on‑site guidance when required.
• Provide clear technical explanations, recommendations, and improvement proposals to customers.
• Ensure service activities comply with all Health and Safety internal procedures, contractual requirements, and regulatory standards.
• Provide technical input for service quotations, upgrades, and retrofit opportunities.
• Coordinate with service coordinators, project managers, engineering, and supply chain to ensure efficient execution.
• Act as the main point of contact for customers, maintaining strong relationships, and ensuring high levels of customer satisfaction.

Requirements

• 5–10 years of hands‑on field service experience in industrial, electrical, automation, or power systems environments
• Proven experience with complex installations, commissioning, troubleshooting, and lifecycle service activities
• Background in customer‑facing roles, working independently on‑site and managing technical responsibility
• Experience in service projects, outages, retrofits, upgrades, or system extensions is highly desirable
• Strong knowledge of Automation and control systems (PLC, DCS, SCADA), Protection and control systems, communication networks
• In depth knowledge of Substation Automation Systems such as MicroSCADA or similar will be beneficial
• Ability to read and interpret electrical schematics and wiring diagrams, functional specifications and technical documentation
• Willingness to travel frequently and work on customer sites, including occasional on‑call or outage support