Service Desk Technician

CONNECT44; Portugal; Presencial; EUR 20 000 - 30 000; Tempo integral

Resumo da oferta

CONNECT44 is seeking a Service Desk Technician to join its international team. The role involves providing customer support for technical issues related to infrastructure systems. Candidates should be proficient in both Portuguese and English, with strong communication skills and a proactive mindset. This position offers a vibrant work environment with opportunities for professional development in the tech sector.

Serviços

Opportunity for professional development

Dynamic and collaborative work environment

Part of a multicultural team

Qualificações

• Fluent in Portuguese and English (mandatory).
• Excellent communication and interpersonal skills.
• Strong knowledge of Microsoft Office tools.

Responsabilidades

• Serve as main contact for customer calls and ticketing.
• Manage access requests for technical troubleshooting.
• Provide remote support to field service teams.

Conhecimentos

Communication

Customer-oriented mindset

Flexibility

Adaptability

Teamwork

Microsoft Office

Descrição da oferta de emprego

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Connect44 is looking for a Service Desk Technician to join our international team.

Do you have experience in technical support and enjoy working with customers? Are you fluent in Portuguese and English and looking to grow in a dynamic, tech-driven environment? Then wed love to hear from you!

Main responsibilities:

Serve as the main point of contact for customer calls and tickets related to TIS (Technical Infrastructure Systems) and DAS (Distributed Antenna Systems) incidents, escalations, and inquiries.

Manage access request forms to authorize on-site technician interventions for troubleshooting purposes.

Act as a liaison with the 2nd line support team (back office).

Escalate complex incidents to the back-office team and major incidents to the Incident Manager.

Provide remote support to the field service team in the local language.

Prepare weekly reports based on ticketing and alarming systems and key performance indicators (KPIs).

Required profile:

Fluent spoken and written Portuguese and English (mandatory).

Excellent communication and interpersonal skills.

Customer-oriented mindset.

Flexibility and adaptability.

Strong knowledge of Microsoft Office tools.

Team player, well-organized, and able to work independently.

What we offer:

The opportunity to be part of a multicultural and innovative team.

Professional development within the tech sector.

A dynamic and collaborative work environment.

If you're interested in this opportunity, dont hesitate to apply. At Connect44, were looking forward to meeting you!