Service Desk Agent with Spanish & French (part-time)

Phiture; Braga; Teletrabalho; EUR 20 000 - 30 000; Tempo integral

Resumo da oferta

A leading tech company is seeking a dedicated individual for a role providing 1st line support to customers. You will manage both routine and non-routine incidents while developing technical skills and contributing to team efforts. Proficiency in English, French, and Spanish is required, along with a focus on personal development. This role offers competitive benefits and a strong emphasis on work-life balance.

Serviços

Life insurance

Private health insurance

25 annual leave days

Remote work opportunities

Qualificações

• Ability to support standard technical queries related to multiple products.
• Experience in managing routine customer inquiries and incidents.
• Strong problem-solving skills and ability to escalate when necessary.

Responsabilidades

• Provide 1st line support for incidents and requests.
• Document actions taken in resolving customer inquiries.
• Act as a helpful member while collaborating with the team.

Conhecimentos

Proficiency in English

Proficiency in French

Proficiency in Spanish

Descrição da oferta de emprego

At Fujitsu, we've been driven to create a sustainable world through innovation since 1935. Today, we lead in digital transformation globally with our 130,000 employees across 50+ countries. We empower our diverse community to achieve greatness through career development and opportunities.

Role Purpose

To provide a single point of contact for users, dealing with the management of both routine and non-routine incidents, problems and requests. Provision of 1st line support for incidents.

Key Accountabilities:

• Technical Capability. Works under supervision, supporting standard technical queries related to a single product/small set of products (e.g. Microsoft products, operating system, basic networking, PCs).
• Business Awareness. Develops an understanding of customer’s environment and service delivery requirements to enable the delivery of a first class service.
• Process. Documents actions taken in resolving routine customer enquiries ensuring established processes/systems are followed.
• Problem Solving. Takes ownership for listening to and understanding basic customer problems asking relevant questions to resolve typically known problems within required timescales. Knows when problems are ‘beyond them’ and escalates so they can be resolved.
• Service Level. Escalates issues as necessary to deliver required service level and meet or exceed customer expectation/SLAs. Monitors performance through statistical reporting and analysis.
• Team Working. Acts as a team player and is viewed by colleagues as a helpful and effective member of the team.
• Personal Development Takes ownership of own development and has a development plan in place.

Requirements:

• Proficient in English, French and Spanish

We offer:

• Employment directly with Fujitsu with permanent contract;
• Remote work;
• Work life balance and 25 annual leave days;
• Life insurance and Private health insurance extensive to children for free and since first day of employment;
• International career in a dynamic and enthusiastic environment;
• Training and internal career progression plan upon hiring;
• Several discounts available with our partners;
• The chance to get involved in our Social Responsibility program and participate in several initiatives with focus on well-being, diversity and inclusion, environment and our community;
• ... And much more!

At Fujitsu, we are committed to an inclusive recruitment process that values the diverse backgrounds and experiences of all applicants. We believe that hiring people from a wide variety of backgrounds makes us stronger, not because it's the right thing to do, but because it allows us to draw on a wider range of perspectives and life experiences.