Service Delivery Leader, ITSM & Customer Excellence

Inetum2; Lisboa; Presencial; EUR 55 000 - 80 000; Tempo integral

Resumo da oferta

Inetum in Lisbon seeks an experienced Service Manager to lead our service operations team. You will be responsible for service delivery, team management and customer satisfaction, focusing on continuous improvement.

You will oversee SLAs, KPIs, escalations, and budget while collaborating with Sales, Product and Technical teams. Fluent English and Spanish are required to communicate with international clients.

Qualificações

• Experience leading service delivery teams and improving ITSM processes.
• Proven track record in meeting SLAs and managing KPIs.
• Fluent English and Spanish required for international clients.

Responsabilidades

• Lead service operations and ensure high customer satisfaction.
• Oversee SLAs, KPIs, escalations and budget.
• Collaborate with Sales, Product and Technical teams.

Conhecimentos

Service delivery management

Team leadership

Customer satisfaction

SLA/KPI management

Escalation handling

Budget management

Stakeholder collaboration

English language

Spanish language

Descrição da oferta de emprego

Inetum in Lisbon seeks an experienced Service Manager to lead our service operations team. You will be responsible for service delivery, team management and customer satisfaction, focusing on continuous improvement.

You will oversee SLAs, KPIs, escalations, and budget while collaborating with Sales, Product and Technical teams. Fluent English and Spanish are required to communicate with international clients.