Service Delivery Lead: ITIL, SLA & Operational Resilience

Timestamp; Lisboa; Presencial; EUR 60.000 - 80.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Health insurance

Flexibility in organizational routine

Training and certifications

Employee Support Program (in 5 areas,\

Birthday and seniority gifts

Monthly Happy Hour

Benefits portal with attractive offers

Descripción de la vacante

Timestamp Group in Lisbon is seeking a Service Delivery Manager to lead Incident, Problem, Change and Request activities, ensure SLA alignment, and guarantee continuous service across teams. You will define operating models for new applications, coordinate with Product and Market stakeholders, monitor service scope, and drive resilience and disaster recovery initiatives.

Fluency in English is required; the role offers health insurance, training/certifications, and employee support programs as

Formación

• Experience in multi-stakeholder service delivery environments.
• Proven ability to manage escalations to completion.
• Strong knowledge of ITIL-based Incident, Problem, Change, and Request processes.
• Experience aligning services to defined SLAs.
• Ability to coordinate cross-functional teams.

Responsabilidades

• Lead IPCR activities and ensure processes are properly applied.
• Guarantee continuity and consistency of service 24/7.
• Collaborate with Product, Market, and Stakeholders.
• Validate Target Operating Models for new applications or platforms.

Conocimientos

Service Delivery Mgmt

Escalation Management

ITIL Processes

SLA Monitoring

Stakeholder Interfacing

Operational Resilience

Disaster Recovery

Business Continuity

Transition Management

Target Operating Model

Descripción del empleo

Timestamp Group in Lisbon is seeking a Service Delivery Manager to lead Incident, Problem, Change and Request activities, ensure SLA alignment, and guarantee continuous service across teams. You will define operating models for new applications, coordinate with Product and Market stakeholders, monitor service scope, and drive resilience and disaster recovery initiatives.

Fluency in English is required; the role offers health insurance, training/certifications, and employee support programs as