Service and Reverse Logistics Program Manager

545 Cisco Systems Portugal - Sistemas Informaticos Sociedade Unipessoal, Limitada.; Oeiras; Híbrido; EUR 60 000 - 90 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Volunteer time off (80 hours/year)

Resumo da oferta

Cisco Systems Portugal is seeking a seasoned Logistics Program Manager to orchestrate global product and service flow across 110 countries. You will oversee warehouses, trade lanes, customs brokerage, and transportation, with depots in 71 countries, driving cost optimization and operational excellence.

The role demands strong vendor management, change leadership, and proficiency with logistics software, plus extensive experience in cross-functional programs and AI-enabled logistics solutions.

Qualificações

• Minimum 5 years in diverse logistics roles.
• Minimum 7 years of general business experience.
• Experience in global cross-functional collaboration.
• Experience with logistics software and systems.
• Proven ability to manage complex, multi-stakeholder projects (Agile/Six Sigma/PMP).
• Change management experience and AI tool prompting familiarity.
• Experience with AI-driven logistics solutions.
• Leadership across cross-functional teams without direct reporting authority.
• Professional proficiency in English.

Responsabilidades

• Develop and execute long-term logistics strategies for growth.
• Oversee large-scale logistics projects from inception to completion.
• Implement robust governance and provide regular financial reporting to executives.
• Lead change management initiatives and internal/external communications for new processes.
• Maintain vendor relationships and ensure SLAs are met.
• Identify bottlenecks and implement lean or tech solutions in distribution and fulfillment.
• Use analytics and supply chain software to monitor KPIs.
• Collaborate with internal departments to align with demand and financial targets.
• Develop contingency plans for supply chain disruptions.

Conhecimentos

Logistics

Cross-functional collaboration

Agile / Six Sigma / PMP

AI literacy

Vendor management

Data analysis

Change management

Process improvement

English proficiency

Formação académica

Bachelor's degree in supply chain or related field

Master’s degree or MBA preferred

Ferramentas

Logistics software

ITIL knowledge

Descrição da oferta de emprego

Meet the Team

Join our dynamic and highly professional team of Services Supply Chain Logistics experts, where we are dedicated to accelerating customer success through innovative Service Logistics Lifecycle Management. Our team thrives on being result-driven, accountable, and deeply collaborative, united by a passion for optimizing global logistics.

Your Impact

As a Logistics Program Manager you will be instrumental in orchestrating the seamless flow of products and services across 110 countries. You will directly oversee all logistics operations, including warehouses, trade lanes, customs brokerage and transportation, with depots strategically located in 71 countries. This pivotal role involves leading vendor operational performance and relationships, driving cost optimization, and championing operational excellence.

Key Responsibilities

• Operational Strategic Planning: Develop and execute long-term logistics strategies to support organizational growth, including network optimization and warehouse capacity planning, customs brokerage and trade solutions.
• Program Oversight: Manage large-scale logistics projects from inception to completion, ensuring all deliverables meet timeline, budget, and quality standards.
• Program Governance & Reporting: Implement robust program governance structures to ensure alignment with organizational objectives. Provide regular communication of results and detailed financial reporting to executive stakeholders.
• Change Management: Lead change management initiatives and oversee internal/external communication strategies to ensure the successful adoption of new logistics processes and technologies.
• Vendor Management: Maintain relationships with partners to ensure service level agreements (SLAs) are consistently met.
• Process Improvement: Identify bottlenecks in the supply chain and implement lean methodologies or technological solutions to streamline distribution and fulfillment processes.
• Data Analysis: Utilize advanced analytics and supply chain software to monitor key performance indicators (KPIs)
• Cross-Functional Collaboration: Partner with internal departments to align with market demand and financial targets.
• Risk Mitigation: Develop contingency plans for supply chain disruptions.

Minimum Qualifications

• A minimum of 5 years of progressive experience in diverse logistics roles.
• A minimum of 7 years of general business experience.
• Demonstrated experience in global, cross-functional collaboration.
• Demonstrated Experience with logistics software and systems.
• Proven ability to manage complex, multi-stakeholder projects using methodologies such as Agile, Six Sigma, or PMP.
• Demonstrated expertise in Change Management principles and application.
• AI literacy and experience with AI Tool Prompting.
• Experience with AI-driven logistics solutions.
• Demonstrated experience in leading cross-functional teams and influencing stakeholders without direct reporting authority.
• Professional proficiency in English.

Preferred Qualifications

• Minimum of 5–7 years of experience in logistics, distribution, or supply chain management within a corporate environment.
• Bachelor’s degree in Supply Chain Management, Logistics, Business Administration, or a related field.
• A Master’s degree or MBA is highly preferred.
• Professional certification such as CSCP (Certified Supply Chain Professional) or CLTD (Certified in Logistics, Transportation and Distribution) is a significant asset.
• In-depth knowledge of international trade regulations, customs compliance, and domestic transportation laws.
• Information Technology Infrastructure Library (ITIL) foundation certification is highly preferred.
• Strong capabilities in Client Management and relationship building.
• Familiarity with Cisco Services operations is considered an advantage.

Benefits

• Dedicated paid time off to volunteer—80 hours each year—

Why Cisco?

#WeAreCisco #WeAreCisco where every individual brings their unique skills and perspectives together to pursue our purpose of powering an inclusive future for all. Our passion is connection—we celebrate our employees’ diverse set of backgrounds and focus on unlocking potential. Cisconians often experience one company, many careers where learning and development are encouraged and supported at every stage. Our technology, tools, and culture pioneered hybrid work trends, allowing all to not only give their best, but be their best. We understand our outstanding opportunity to bring communities together and at the heart of that is our people. One-third of Cisconians collaborate in our 30 employee resource organizations, called Inclusive Communities, to connect, foster belonging, learn to be informed allies, and make a difference. Dedicated paid time off to volunteer—80 hours each year— allows us to give back to causes we are passionate about, and nearly 86% do! Our purpose, driven by our people, is what makes us the worldwide leader in technology that powers the internet. Helping our customers reimagine their applications, secure our enterprise, transform our infrastructure, and meet our sustainability goals is what we do best. We ensure that every step we take is a step towards a more inclusive future for all. Take your next step and be you, with us!

At Cisco, we’re revolutionizing how data and infrastructure connect and protect organizations in the AI era – and beyond. We’ve been innovating fearlessly for 40 years to create solutions that power how humans and technology work together across the physical and digital worlds. These solutions provide customers with unparalleled security, visibility, and insights across the entire digital footprint. Fueled by the depth and breadth of our technology, we experiment and create meaningful solutions. Add to that our worldwide network of doers and experts, and you’ll see that the opportunities to grow and build are limitless. We work as a team, collaborating with empathy to make really big things happen on a global scale. Because our solutions are everywhere, our impact is everywhere. We are Cisco, and our power starts with you. Cisconians power the future. We make impact as a team, innovating fast and fearlessly to create meaningful solutions on a large scale. The depth and breadth of our technology doesn't just benefit our customers – it also means limitless opportunities for us to experiment and learn. We understand the power each of our unique backgrounds bring when we work together. Because of that, we have a global network of thinkers, doers, experts, and curious creators who help one another do their life’s best work.