Senior Workforce Planner: Forecasting, Scheduling & Growth

Conectys; Portugal; Híbrido; EUR 36 000 - 48 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Private medical insurance

Learning & development programs

Meal vouchers

Work from home possibilities

Resumo da oferta

Conectys in Portugal is seeking a Workforce Management Planner to join the Operations team. You will organize workflows, assign agents to workloads, and ensure compliance with site labor laws while supporting career growth.

You will forecast staffing needs, create shift plans, present plans to leaders and clients, and track forecast accuracy to improve future cycles. The role offers a modern office plus work-from-home options and a competitive compensation package.

Qualificações

• University degree
• English proficiency at B2/C1 level (written & spoken)
• Minimum 3 years in Workforce Management with forecasting, capacity planning, and scheduling
• Knowledge of WFM and data management theories & best practices
• Excellent command of Microsoft Office tools (especially Excel)

Responsabilidades

• Based on Contact Center trends, generate staffing requirements for long/short-term hiring and training, and deliver accurate staffing forecasts
• Provide recommendations for required headcount based on forecasted volume or target hours, and determine handling capacity
• Create and manage shift schedules and activities for employees, ensuring legislative compliance and fair rotation of preferences
• Present the plan to internal Operations Leaders
• Present to the client information about volumes, challenges, schedules and changes on request
• Track forecast vs. actual performance and use data for the next forecasting cycle

Conhecimentos

Forecasting

Capacity planning

Scheduling

Analytical thinking

English (B2/C1)

Formação académica

University degree

Ferramentas

Microsoft Excel

Microsoft Office

Descrição da oferta de emprego

Conectys in Portugal is seeking a Workforce Management Planner to join the Operations team. You will organize workflows, assign agents to workloads, and ensure compliance with site labor laws while supporting career growth.

You will forecast staffing needs, create shift plans, present plans to leaders and clients, and track forecast accuracy to improve future cycles. The role offers a modern office plus work-from-home options and a competitive compensation package.