Senior SRE: Build Resilient Healthcare Data Platform

Promptly Health; Portugal; Remote; EUR 70,000 - 110,000; Full time

Benefits offered by this job

Annual performance bonus

Equity compensation via ESOP

Private health insurance

Home-office equipment allowance

Annual training allowance

Job summary

Promptly is seeking a Senior Site Reliability Engineer to own the reliability, scalability, and operational quality of its healthcare data infrastructure. You will operate Kubernetes platforms across cloud, hybrid, and on-prem environments and drive reliability through SLOs, postmortems, and incident response.

You will design and evolve IaC, CI/CD, GitOps patterns, and observability, collaborating with product teams to ensure secure, cost-efficient, and resilient systems.

Qualifications

• 5+ years in site reliability engineering, platform engineering, or similar production infrastructure roles.
• Deep production experience with Kubernetes: cluster design, scaling, networking, ingress, workload management, observability, and failure recovery.
• Experience operating cloud, hybrid, or on-premise infrastructure (AWS, Azure, GCP, VMware, bare-metal).
• Strong Infrastructure as Code with Terraform/Helm or similar tools.
• Strong programming/scripting in Go, Python, Bash or similar for internal tooling and automation.
• Proven reliability practices: SLOs, SLIs, incident response, postmortems, remediation planning.
• Networking fundamentals: DNS, service discovery, VMs/VPN, load balancing, TLS, firewalling.
• Hands-on observability with Prometheus, Grafana, Loki, Jaeger, OpenTelemetry, Elasticsearch.
• Experience designing CI/CD, deployment automation, and release workflows.

Responsibilities

• Design, build, and operate production-grade Kubernetes platforms across cloud, hybrid, and on-premise environments.
• Own reliability practices for critical systems including SLOs, SLIs, error budgets, incidents, and remediation.
• Improve scalability, availability, performance, and operational resilience of the platform.
• Build and evolve IaC, CI/CD, GitOps, and deployment automation patterns.
• Design observability across services, data pipelines, infrastructure, and customer-facing products.
• Reduce toil through automation, internal tooling, and better platform abstractions.
• Partner with product teams to bake reliability, security, cost, and operability into design.
• Lead incident responses with calm judgment and focus on systemic fixes.
• Mentor engineers on reliability, Kubernetes, infrastructure patterns, and incident practices.

Skills

SRE

Kubernetes

Cloud/Hybrid/On-Prem

Infrastructure as Code

Go/Python/Bash

SLOs/SLIs/Incident Response

Observability

CI/CD/GitOps

Automation/Tooling

Ownership/Communication

Tools

Terraform

Helm

Job description

Promptly is seeking a Senior Site Reliability Engineer to own the reliability, scalability, and operational quality of its healthcare data infrastructure. You will operate Kubernetes platforms across cloud, hybrid, and on-prem environments and drive reliability through SLOs, postmortems, and incident response.

You will design and evolve IaC, CI/CD, GitOps patterns, and observability, collaborating with product teams to ensure secure, cost-efficient, and resilient systems.