Senior SAP Procurement & SCM Lead - IT Service Excellence

Grünenthal Group; Lisboa; Híbrido; EUR 70 000 - 90 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Referral bonus of 500 EUR

Resumo da oferta

Grünenthal Group in Lisboa is looking for an IT Service Manager to drive IT service excellence within corporate functions. The role includes defining IT solution architecture, managing performance metrics, service level agreements, and leading improvement initiatives.

The ideal candidate holds a Bachelor's degree in a relevant field and has over 10 years of experience in IT service management. Strong knowledge of SAP and a solid grasp of IT service lifecycle processes are essential. They will be fostering collaboration and delivering high-quality IT services across the organization.

Qualificações

• Minimum of 10 years of experience in IT service management.
• Proven track record of delivering high-quality IT services.
• Solid understanding of IT service lifecycle and best practices.

Responsabilidades

• Define and document IT solution architecture for projects.
• Monitor performance and quality of IT products.
• Manage service level agreements with providers.
• Coordinate service transition and change processes.
• Identify and implement service improvement opportunities.

Conhecimentos

IT service management

SAP Procurement

Supply Chain processes

Service improvement

ITIL

COBIT

Lean Six Sigma

Formação académica

Bachelor's degree in Computer Science or related field

Ferramentas

SAP MM

SAP S/4HANA

SAP ARIBA

Descrição da oferta de emprego

Grünenthal Group in Lisboa is looking for an IT Service Manager to drive IT service excellence within corporate functions. The role includes defining IT solution architecture, managing performance metrics, service level agreements, and leading improvement initiatives.

The ideal candidate holds a Bachelor's degree in a relevant field and has over 10 years of experience in IT service management. Strong knowledge of SAP and a solid grasp of IT service lifecycle processes are essential. They will be fostering collaboration and delivering high-quality IT services across the organization.