SAP Procurement & SCM

Grünenthal Group; Lisboa; Híbrido; EUR 70 000 - 90 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Referral bonus of 500 EUR

Resumo da oferta

Grünenthal Group in Lisboa is looking for an IT Service Manager to drive IT service excellence within corporate functions. The role includes defining IT solution architecture, managing performance metrics, service level agreements, and leading improvement initiatives.

The ideal candidate holds a Bachelor's degree in a relevant field and has over 10 years of experience in IT service management. Strong knowledge of SAP and a solid grasp of IT service lifecycle processes are essential. They will be fostering collaboration and delivering high-quality IT services across the organization.

Qualificações

• Minimum of 10 years of experience in IT service management.
• Proven track record of delivering high-quality IT services.
• Solid understanding of IT service lifecycle and best practices.

Responsabilidades

• Define and document IT solution architecture for projects.
• Monitor performance and quality of IT products.
• Manage service level agreements with providers.
• Coordinate service transition and change processes.
• Identify and implement service improvement opportunities.

Conhecimentos

IT service management

SAP Procurement

Supply Chain processes

Service improvement

ITIL

COBIT

Lean Six Sigma

Formação académica

Bachelor's degree in Computer Science or related field

Ferramentas

SAP MM

SAP S/4HANA

SAP ARIBA

Descrição da oferta de emprego

Job Grade

Hiring Manager: Luis Leal

Internal Posting Date: 12/06/2026

Referral Bonus: 500.00 EUR

Professional | Permanent | Full-time | Hybrid

Our Corporate Functions teams make sure everything at Grünenthal runs smoothly by bringing together people with a wide range of skills – from experts in finance, IT, HR, law and compliance through to business strategists and creative media minds. If you’re a great collaborator and a strong communicator, you’ll feel right at home here. Join our team and join forces with colleagues across our business to maximise our company’s positive impact on patients and their families.

What The Job Looks Like

• Define and document the IT solution architecture for assigned projects, ensuring compliance with the IT standards, policies, and principles.
• Monitor and report on the performance, availability, and quality of the IT products (services), including relevant business-facing KPIs (e.g. process efficiency, user impact), using appropriate metrics and tools.
• Manage the service level agreements (SLAs) with the service providers and IT teams, to align them with the business expectations and requirements and ensure transparent trade-offs between service quality, cost, and performance.
• Coordinate and facilitate the service transition, change, and release management processes, ensuring that the IT services are delivered in a timely, efficient, and effective manner.
• Manage the service risks, issues, and escalations, ensuring that they are resolved or mitigated in accordance with the agreed procedures and standards and act as the final escalation point for major service disruptions.
• Operationally manage the IT budgets in alignment with the Product Owner to deliver IT products (services) within budgetary constraints, aligned with business requirements and identify cost optimization opportunities.
• Identify, analyse, and implement the service improvement opportunities, balancing business value, risk, and cost efficiency, using best practices and frameworks such as ITIL, COBIT, and Lean Six Sigma.
• Build and maintain strong relationships with the business experts, service providers, and IT teams, fostering a culture of collaboration, trust, and customer satisfaction.
• Provide leadership across cross-functional teams and service providers, driving alignment, accountability, and a strong customer-focused service culture.
• Drive service transparency through regular service reviews and stakeholder communication on performance, risks, and improvements.

What You'll Bring To The Table

• Bachelor's degree in computer science, information systems, business administration, or a related field.
• Minimum of 10 years of experience in IT service management, preferably in a large and complex organization, with proven track record of delivering high-quality IT services.
• A solid understanding of the IT service lifecycle, processes, and best practices.
• A strong knowledge of the IT service industry, trends, and technologies.
• Strong expertise in SAP Procurement and Supply Chain domains, including: SAP MM (PTP), SD (O2C), PUR. BP Master Data.
• Planning & Supply Chain: SAP IBP, SCM Processes.
• Experience on Procurement Ecosystem: SAP ARIBA, Jaegger, ORO.
• Experience with SAP S/4HANA transformations and system conversions.
• Exposure to SAP AI capabilities (e.g., Joule) and emerging digital innovations within the SAP ecosystem.
• IT Certification & IT Standards (Expert)
• Governance (Expert)
• Continuous improvement (Advanced)

  Luis Leal, the Hiring Manager