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Amadeus is seeking a Senior QA Engineer to own the end-to-end quality process for Airline Applications on the CUSS platform. You will perform hands-on testing across kiosk hardware, platform components, peripherals, and backend services to ensure reliable certification and smooth operation for airline partners.
You will collaborate with developers and product engineers, document test scenarios and defects, contribute to test automation, and help maintain robust QA practices across hardware and
Amadeus' CUSS platform for kiosks and Auto Bagdrops is an established product with strong ambitions to grow further. As our kiosks and Auto Bagdrops continue to be deployed across more airports globally, the number of Airline Applications that must run reliably and seamlessly on the CUSS platform keeps increasing. Ensuring that these applications operate correctly across our hardware devices, platform services, and interacting systems is essential to delivering a consistent, high-quality experience for our airline and airport partners (we have currently certified ~120 Airline Applications on our CUSS platform). The purpose of this role is to own and execute the end-to-end Quality Assurance process for Airline Applications installed on the CUSS platform. This includes performing hands-on testing on physical kiosk hardware, validating interactions between Airline Applications, CUSS platform components, peripherals (printers, scanners, payment devices, biometrics, etc.), and backend services. In this role you will:
Execute end-to-end testing of Airline Applications on the CUSS platform, including validation across kiosk hardware, platform components, peripherals (printers, scanners, payment devices, biometrics), and backend services. Analyze and interpret system, platform, and application logs to identify defects, support troubleshooting, validate fixes, and assist development teams in root cause analysis. Document test scenarios, test results, defects, and investigation findings to support airline partners, engineering teams, and implementation/support groups. Collaborate closely with developers, product engineers, and airline technical teams to investigate issues, validate integrations, and ensure seamless application certification. Participate in improving and maintaining the Airline Application certification process, including contributing to test automation, refining test coverage, and ensuring consistency of testing across hardware and software layers. Support smooth transitions to BAU operations by ensuring continuity of testing practices, verification of enhancements, and clear documentation of processes and results.
Maintain a strong understanding of Self-service and CUSS business processes, including how kiosk and Auto Bagdrop workflows interact with airline systems, airport operations, and wider Amadeus platform services. Provide informed guidance to airline and internal teams on testing considerations, expected platform behaviors, known limitations, and potential improvement opportunities related to application integration and certification. Understand the relationship between the certification process and airline operational needs, enabling effective prioritization of issues, clear communication, and alignment of testing outcomes with business expectations. Stay up to date with industry standards, CUSS specifications, product evolution, and emerging technologies affecting airline self-service and passenger processing. Represent QA perspectives in discussions with business stakeholders, working groups, and cross-functional teams, helping influence quality expectations and platform best practices. Continuously expand knowledge of new business areas, especially those impacting application behavior on kiosks, hardware usage patterns, and end-to-end passenger self-service workflows.
Amadeus aspires to be a leader in Diversity and Inclusion in the tech industry, enabling every employee to reach their full potential by fostering a culture of belonging and fair treatment, attracting the best talent from all backgrounds, and as a role model for an inclusive employee experience. Amadeus is an equal opportunity employer and committed to an accessible recruitment process. All qualified applicants will receive consideration for employment without regard to gender, race, ethnicity, sexual orientation,age, beliefs, disability or any other characteristics protected by law.
As part of our global team of 20,000+ passionate team members across 100+ locations, you'll join a community united by a love for travel and technology. We're not just shaping the future of travel; we're using it as a force for good, enriching lives and supporting our planet. Here, you'll be free to innovate and grow with driven colleagues. Join us on a journey where you will help us bring the world closer!