Senior Professional Services Specialist

GrabJobs; Lisboa; Presencial; EUR 30 000 - 40 000; Tempo integral

Resumo da oferta

A global cyber protection company is seeking a Senior Professional Services Specialist to act as the single point of contact for partners and customers. The role involves developing proposals, project plans, and collaborating with multiple departments to ensure customer satisfaction. Ideal candidates will have at least 3 years of experience in technical roles and will be fluent in English. This position requires excellent communication and analytical skills and may involve international travel.

Qualificações

• 3+ years in technical roles involving SaaS, IaaS, storage, networking, backup, disaster recovery, or server administration.
• 3+ years in Project or Technical Account Management roles.
• Security certifications like CISSP or CompTIA Security+ are a plus.

Responsabilidades

• Respond to RFIs and RFPs, develop technical & commercial proposals.
• Create PSA and SOW in collaboration with Sales and Legal teams.
• Develop project plans for implementation.

Conhecimentos

Technical roles involving SaaS

Project Management

Excellent communication skills

Analytical skills

Fluent in English

Descrição da oferta de emprego

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Senior Professional Services Specialist, Lisboa

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Client:

Acronis

Location:

Lisboa, Portugal

Job Category:

Other

- $0-0/monthly

EU work permit required:

Yes

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Job Views:

2

Posted:

27.08.2025

Expiry Date:

11.10.2025

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Job Description:

Acronis is a world leader in cyber protection—empowering people by providing them with cutting-edge technology that enables them to monitor, control, and protect the data that their businesses and lives depend on. We are looking for a Senior Professional Services Specialist who is ready to join our mission in creating a #CyberFit future!

In this role, you will be the single point of contact for Acronis partners and end customers, driving initiatives that improve stability, customer satisfaction, and revenue. The role requires occasional international travel.

WHAT YOU'LL DO

• Respond to RFIs and RFPs, develop technical & commercial proposals.
• Create PSA and SOW in collaboration with Sales and Legal teams.
• Develop project plans for implementation, consulting, and integration projects.
• Coordinate with various departments to resolve technical issues during and after implementation.
• Maintain knowledge of Acronis products and advise customers accordingly.
• Review and improve customer implementation and integration plans.
• Present new product features and gather customer feedback.
• Monitor customer performance and develop remediation plans if needed.
• Collaborate with R&D, Support, and other teams on incidents and feature requests.
• Provide regular updates to customers on case progress.
• Manage escalations, prepare summaries, and root cause analyses.
• Gather customer feedback for product improvements.
• Conduct quarterly reviews and manage internal development projects.

WHAT YOU BRING (EXPERIENCE & QUALIFICATIONS)

• 3+ years in technical roles involving SaaS, IaaS, storage, networking, backup, disaster recovery, API, data center design, databases, scripting, or server administration.
• 3+ years in Project or Technical Account Management roles.
• Security certifications like CISSP or CompTIA Security+ are a plus.
• Excellent communication and interpersonal skills.
• Strong analytical, project, risk, and relationship management skills.
• Ability to interact with stakeholders at all levels, including C-level executives.
• Fluent in English, both written and spoken.

Preferred Qualifications

• Second language proficiency in French, German, or Spanish.

Please submit your resume and application in English.

WHO WE ARE

Acronis is a global cyber protection company providing integrated cybersecurity, data protection, and endpoint management solutions for MSPs, SMBs, enterprises, and home users. Our solutions are designed for efficiency and to combat modern cyber threats, ensuring data integrity and business continuity. Founded in Singapore in 2003, with over 20 years of innovation, we have 15 offices worldwide, over 1800 employees, and our products are used in 150 countries.

Our culture emphasizes making a positive impact, mutual trust, respect, and contribution. We value individuals who excel in dynamic, global environments and have a resilient attitude.

Acronis is an equal opportunity employer. All qualified applicants will receive consideration regardless of age, race, religion, gender, or other protected characteristics.