Senior PM, CCaaS Platform (Remote-First)

Broadvoice | GoContact; Aveiro; Presencial; EUR 70 000 - 90 000; Tempo integral

Resumo da oferta

Broadvoice is seeking a Senior Product Manager to lead our CCaaS platform strategy and execution. This role focuses on building a scalable, easy-to-manage, high-performing platform that simplifies provisioning, enhances monitoring, and delivers an exceptional end-to-end experience for customers and internal users.

This is a core role within our product team, ensuring the platform supports our multi-channel voice-led CCaaS strategy, scales across mid-market customers, and empowers partners and

Qualificações

• 5+ years of product management experience in CCaaS, UCaaS, SaaS, or cloud-based platforms.
• Proven ability to lead platform initiatives in complex, multi-tenant environments.
• Strong understanding of multi-channel communications, contact center workflows, and cloud infrastructure.
• Experience with DevOps, engineering, and support collaboration on scale and automation.
• Strong communication skills and cross-functional leadership.
• Undergraduate degree in Computer Science or Engineering; MBA preferred.

Responsabilidades

• Own and evolve Broadvoice platform roadmap, focusing on discovery, provisioning, usability, manageability, scalability, monitoring, and reliability.
• Build intuitive admin/config experiences for customers and operations teams to streamline setup and ongoing management.
• Ensure robust monitoring and observability for proactive issue detection and resolution.
• Partner with engineering and DevOps to improve platform scale and performance, especially for voice and AI workflows.
• Champion end-to-end customer experience across provisioning, onboarding, usage, and support.
• Support internal teams with platform capabilities that reduce effort and improve time-to-value.
• Establish and track key metrics such as provisioning time, uptime, admin satisfaction, and time to resolution.

Conhecimentos

PM experience

Cross-functional leadership

Strong communication skills

CCaaS/UCaaS knowledge

Cloud/SaaS platforms

Formação académica

CS or Engineering degree

MBA preferred

Descrição da oferta de emprego

Broadvoice is seeking a Senior Product Manager to lead our CCaaS platform strategy and execution. This role focuses on building a scalable, easy-to-manage, high-performing platform that simplifies provisioning, enhances monitoring, and delivers an exceptional end-to-end experience for customers and internal users.

This is a core role within our product team, ensuring the platform supports our multi-channel voice-led CCaaS strategy, scales across mid-market customers, and empowers partners and