Senior Lead, Customer Technology Advisor

Devops Academy; Porto; On-site; EUR 50,000 - 70,000; Full time

Benefits offered by this job

Employee learning programs

Volunteering and giving platform

Diversity and inclusion initiatives

Job summary

Kyndryl is seeking a Senior Lead, Customer Technology Advisor for its Porto location. This role demands a strong technical and business acumen to provide innovative solutions. You will engage with customers to identify needs, demonstrate expertise, and lead the pre-sales process in collaboration with various stakeholders. A Bachelor's degree and at least 5 years of experience in selling technical services is preferred. Kyndryl values diversity and is committed to empowering its employees through growth opportunities and a supportive environment.

Qualifications

• Experience translating technical knowledge into actionable insights.
• Expertise in technical solutions for diverse customers.
• Recognized expertise in technology or solutioning.

Responsibilities

• Collaborate with internal and external partners.
• Lead pre-sales processes ensuring compliance.
• Identify business and technical requirements for customers.

Skills

Deep domain knowledge of Services offerings

Consultative selling experience

Customer-focused mindset

Strong technical acumen

Education

Bachelor's or Master’s degree

Tools

Technical certifications

Job description

Senior Lead, Customer Technology Advisor

At Kyndryl, we design, build, manage and modernize the mission‑critical technology systems that the world depends on every day. So why work at Kyndryl? We are always moving forward – always pushing ourselves to go further in our efforts to build a more equitable, inclusive world for our employees, our customers and our communities.

The Role

Join our dynamic team as a Customer Technology Advisor and become an integral part of our cutting‑edge Go‑To‑Market team. As a certified expert in your field, you will be at the forefront of revolutionizing technology solutions for our valued customers. Working hand in hand with our Kyndryl Consult Partners and customer partners, you will leverage your technical and solution expertise to drive targeted opportunities and exceed customer expectations.

In this role, you won’t just be another advisor; you will be a trusted ally and visionary, delivering unique and differentiated value to our customers. Through captivating show‑and‑tell methods such as engaging demos and compelling presentations, you will showcase our credibility and eminence in the industry, leaving a lasting impression on potential customers.

As a vital member of our team, you will support Consulting, Advisory, and Architecture activities across Sales, Pre‑Sales & Delivery, collaborating closely with Customer Partners and Kyndryl Consult Partners. With your extensive technical knowledge and mastery of the practice‑specific domain, you will bring together the breadth of Kyndryl’s expertise to develop profitable deals that drive our success.

Your dedication to continuous improvement and your passion for our practice will shine through as you showcase your end‑to‑end knowledge of the domain you align with, as well as the associated subdomains. Your technical prowess, backed by your external certifications, will establish you as a true authority in your field.

As a Customer Technology Advisor, you will possess strong technical and business acumen, allowing you to provide value driven solutions within the practice services domain(s). Your exceptional customer‑facing skills, combined with your articulate communication style and interpersonal finesse, will enable you to effortlessly convey the technical benefits of Kyndryl’s capabilities, perfectly matching the unique needs of each customer.

As a strategic thinker, you will identify the intricate business and technical requirements of our customers, leveraging the vast capabilities of Kyndryl to generate winning cross‑practice solutions. Your ability to develop and deliver compelling demonstrations, proof of concepts, and prototypes will clearly demonstrate the tangible value our offerings bring to our customers, leaving them eager to partner with us.

In addition to your technical expertise, you will also take the lead in coordinating the entire pre‑sales process, ensuring quality and compliance verification while adhering to Kyndryl best practices. Your collaboration with internal and external stakeholders will generate winning responses and create optimal technical solutions. Moreover, you will actively build and nurture relationships with our external alliance partners, fostering a collaborative environment where joint solutions are co‑created.

Join our team of forward‑thinking, tech‑savvy professionals and embark on a journey of innovation, growth, and fulfillment. As a Customer Technology Advisor, you will not only shape the future of technology solutions but also make a meaningful impact on the success of our customers and Kyndryl as a whole.

Your Future at Kyndryl: Every position at Kyndryl offers a way forward to grow your career. We have opportunities that you won’t find anywhere else, including hands‑on experience, learning opportunities, and the chance to certify in all four major platforms. Whether you want to broaden your knowledge base or narrow your scope and specialize in a specific sector, you can find your opportunity here.

Who You Are

You’re good at what you do and possess the required experience to prove it. However, equally as important – you have a growth mindset; keen to drive your own personal and professional development. You are customer‑focused – someone who prioritizes customer success in their work. And finally, you’re open and borderless – naturally inclusive in how you work with others.

Required Skills and Experience

• Deep domain knowledge of Services offerings and technical solutions in a practice
• Demonstrated experience translating distinctive technical knowledge into actionable customer insights and solutions
• Prior consultative selling experience
• Externally recognized as an expert in the technology and/or solutioning areas, including technical certifications supporting subdomain focus area(s) such as: Application Data and AI; Cloud; Core Enterprise and zCloud; Digital Workplace; Network and Edge; Security and Resiliency

Preferred Skills and Experience

• Bachelor's degree or Master’s degree
• 5 years of experience (minimum) selling technical services for multi‑industry customers

Diversity is a whole lot more than what we look like or where we come from, it’s how we think and who we are. We welcome people of all cultures, backgrounds, and experiences. But we’re not doing it single‑handedly: Our Kyndryl Inclusion Networks are only one of many ways we create a workplace where all Kyndryls can find and provide support and advice. This dedication to welcoming everyone into our company means that Kyndryl gives you – and everyone next to you – the ability to bring your whole self to work, individually and collectively, and support the activation of our equitable culture. That’s the Kyndryl Way.

What You Can Expect

With state‑of‑the‑art resources and Fortune 100 clients, every day is an opportunity to innovate, build new capabilities, new relationships, new processes, and new value. Kyndryl cares about your well‑being and prides itself on offering benefits that give you choice, reflect the diversity of our employees and support you and your family through the moments that matter – wherever you are in your life journey. Our employee learning programs give you access to the best learning in the industry to receive certifications, including Microsoft, Google, Amazon, Skillsoft, and many more. Through our company‑wide volunteering and giving platform, you can donate, start fundraisers, volunteer, and search over 2 million non‑profit organizations. At Kyndryl, we invest heavily in you, we want you to succeed so that together, we will all succeed.

Learn These Skills

Get started with free learning resources for the technologies required for this role.

This employer is committed to building diverse teams and creating an inclusive workplace.