(Senior) It Support Specialist | Lisboa - $1,200 A Month

Aubay Portugal; Viseu; Presencial; EUR 12 000 - 17 000; Tempo integral

Resumo da oferta

Inetum Lisboa is seeking an (Senior) IT Support Specialist to be the first point of contact for users, providing remote and on-site assistance and ensuring incidents and service requests are resolved efficiently.

You will log tickets with ITSM tools, support Microsoft 365, perform basic user administration (Active Directory / Entra ID), and escalate issues as needed to meet SLA commitments and maintain user satisfaction.

Qualificações

• 1st line IT support experience required.
• Familiar with Windows 10/11.
• Basic networking knowledge (TCP/IP, DNS, VPN).
• Experience with ticketing tools.
• Strong communication and user orientation.

Responsabilidades

• Log and manage tickets using ITSM tools.
• Deliver remote support (phone, email, chat).
• Troubleshoot low-complexity issues (hardware, software, access).
• Support Microsoft 365 (Outlook, Teams, OneDrive, SharePoint).
• Perform basic user administration (Active Directory / Entra ID).
• Escalate incidents when required.
• Ensure SLA compliance.

Conhecimentos

IT support (1st line)

Windows 10/11

Networking basics

Ticketing tools

Communication skills

Descrição da oferta de emprego

Provide first-line IT support as the main point of contact for users, ensuring efficient handling and resolution of incidents and service requests.

Main Responsibilities

• Log and manage tickets using ITSM tools
• Deliver remote support (phone, email, chat)
• Troubleshoot low-complexity issues (hardware, software, access)
• Support Microsoft 365 (Outlook, Teams, OneDrive, SharePoint)
• Perform basic user administration (Active Directory / Entra ID)
• Escalate incidents when required
• Ensure SLA compliance

Profile

• Experience in IT support (1st line)
• Knowledge of Windows 10/11
• Basic networking knowledge (TCP/IP, DNS, VPN)
• Experience with ticketing tools
• Strong communication and user orientation

About Inetum

Inetum is a European leader supporting organizations as they navigate continuous technological change.

With deep industry expertise, a strong innovation culture, and a scalable international model, we help clients transform their operations and generate sustainable impact across business and society.

Guided by European values, we empower local businesses to create positive impact and unlock society’s full potential. This vision drives us to deliver on our promises, attract the best talent, and turn uncertainty into opportunity, building a future where technology unleashes the possibilities within us all.

Overview

(Senior) It Support Specialist | Lisboa - $1,200 A Month Portuguese Republic, PT